Hello,
There have been Situations when Symantec Users are stuck with a Question "What to Do...", How to Do..." and "Where to Go...??" in reference to Symantec.
This Article is created with the Best Effort to Assist Symantec Users on Answering these type of Questions.
SymWISE(Symantec Web-based Information Sharing Exchange), Symantec’s new product support Knowledge Management System (KMS), is now available for Customers and Partners. This new system is an online resource for comprehensive support information for all Symantec products. This solution is just one major component of a large-scale effort to provide solid online resources and self-service options, for Symantec employees, customers, and partners. Try it out today.
The robust content in this extensive product knowledgebase is created by Symantec product experts and includes information such as:
- Best practices
- Documentation
- Downloads
- How to instructions
- Release details
- Technical product information
- Troubleshooting tips
- Up-to-date security alerts...and much more
SymWISE delivers this continually updated information with a fast, intuitive search engine, making it easy to find the information you need—when you need it—for any Symantec product.
SymWISE offers:
- 24 x 7 support availability. Easy access to important technical support information when needed, 24x7—minimizing the need to call support agents and opening and tracking support cases.
- Enhanced customer experience. Improved customer support experience, via high-quality support information, enhanced search results, and intuitive user interface.
- Faster access to knowledge. Enhanced access to product knowledge that is continually created and updated by technical experts.
- Improved productivity. Faster issue resolution, via robust and consistent content—resulting in improved productivity.
- Superior customer service. Improved level of customer service, as our support agents access the consolidated and comprehensive product support information in SymWISE—resolving your issues faster and more effectively.
Here is an Article which may Assist you to Navigate and Find the Answers.
Where to get more information
http://www.symantec.com/docs/HOWTO59421
SymWise
Get started with these SymWISE documents:
1) QuickStart Guide - How to Subscribe to and Manage SymWISE Articles and Common Topic Subscriptions
2) SymWISE (Symantec Web-based Information Sharing Exchange) is your online resource for comprehensive support information for all your Symantec enterprise products.
3) QuickStart Guide - Create a SymAccount
4) QuickStart Guide - Create and Manage Support Cases in SymWISE
5) QuickStart Guide - How to Subscribe to and Manage SymWISE Articles and Common Topic Subscriptions
6) Effectively Search in SymWISE
7) How do I order physical media from FileConnect for my Symantec Enterprise product
Support Resources
MySymantec
Product Support
Contacting Support
Phone numbers to contact Technical Support:-
Regional Support Telephone Numbers:
- United States: https://support.broadcom.com (407-357-7600 from outside the United States)
- Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
- United Kingdom: +44 (0) 870 606 6000
Sales:
Purchase Options:
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levels of support.
Product Download
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Licensing Portal.
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