SymWise - Symantec KnowledgeBase and MySymantec - Symantec Support
Hello,
There have been Situations when Symantec Users are stuck with a Question "What to Do...", How to Do..." and "Where to Go...??" in reference to Symantec.
This Article is created with the Best Effort to Assist Symantec Users on Answering these type of Questions.
SymWISE(Symantec Web-based Information Sharing Exchange), Symantec’s new product support Knowledge Management System (KMS), is now available for Customers and Partners. This new system is an online resource for comprehensive support information for all Symantec products. This solution is just one major component of a large-scale effort to provide solid online resources and self-service options, for Symantec employees, customers, and partners. Try it out today.
The robust content in this extensive product knowledgebase is created by Symantec product experts and includes information such as:
- Best practices
- Documentation
- Downloads
- How to instructions
- Release details
- Technical product information
- Troubleshooting tips
- Up-to-date security alerts...and much more
SymWISE delivers this continually updated information with a fast, intuitive search engine, making it easy to find the information you need—when you need it—for any Symantec product.
SymWISE offers:
- 24 x 7 support availability. Easy access to important technical support information when needed, 24x7—minimizing the need to call support agents and opening and tracking support cases.
- Enhanced customer experience. Improved customer support experience, via high-quality support information, enhanced search results, and intuitive user interface.
- Faster access to knowledge. Enhanced access to product knowledge that is continually created and updated by technical experts.
- Improved productivity. Faster issue resolution, via robust and consistent content—resulting in improved productivity.
- Superior customer service. Improved level of customer service, as our support agents access the consolidated and comprehensive product support information in SymWISE—resolving your issues faster and more effectively.
Here is an Article which may Assist you to Navigate and Find the Answers.
Where to get more information
http://www.symantec.com/docs/HOWTO59421
SymWise
8) For Symantec product alerts and other new content notifications, subscribe to the SymWISE Email Notification and Subscription Services
http://www.symantec.com/docs/TECH133236
MySymantec
1) Symantec MySymantec Portal
https://my.symantec.com/webapp/
2) How to Create and Validate a MySymantec (previously MySupport) Account
http://www.symantec.com/docs/HOWTO31127
3) How to create a new case in MySymantec
http://www.symantec.com/docs/TECH58873
4) Create and Manage Support Cases
http://www.symantec.com/docs/HOWTO31091
5) How to update a support case and upload diagnostic files with MySymantec
Support Resources
- Contact Support
- Support Policies
- Support Services
- Technical Training
- Virus Definitions / Latest Threats
MySymantec
- Create a Support Case
- Manage a Support Case
- Manage Subscriptions
- Ask a Question on Connect(Symantec support Forums)
- About SymWISE Support
Product Support
Contacting Support
Phone numbers to contact Technical Support:-
Regional Support Telephone Numbers:
- United States: 800-342-0652 (407-357-7600 from outside the United States)
- Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
- United Kingdom: +44 (0) 870 606 6000
Sales:
- Symantec Sales +1 800 721 3934 / 1 (800) 745-6054
- Symantec Authentication Products Sales +1 866 893 6565
- Symantec.cloud Sales +1 866 460 0000
Licensing:
http://www.symantec.com/business/products/licensing/index.jsp
Licensing Portal is now part of MySymantec
http://www.symantec.com/en/us/global/licensing/
Phone number: 1-800-721-3934
Email: license@symantec.com
Obtaining Licensing and Installation Media
http://www.symantec.com/docs/TECH63533
Purchase Options:
- Call: 1-877-294-5255
- Buy Online
- Chat with Sales Mon-Fri, 5am-5pm PT
- Request a Call
- Find a reseller
Renewals
To renew or view details of your Symantec support contracts visit our License Renewal Center.
License Programs and Support
Learn about each of Symantec's Buying Programs and various levels of support.
Product Download
This product is immediately available to download upon purchase. You can also access your download by logging into FileConnect.
Activation & Product Upgrades
For product registration, activation or obtain an upgrade for your product, log into our Licensing Portal.
Comments 15 Comments • Jump to latest comment
Gr8
Regards
Sumit G.
Hello,
Thank you very much.
I was truely looking for this.
As a new user, I found a mine of Knowledge and I know where to go when checking surfing symantec.com
Thanks and Regards,
S.Rao
thank you for this information..I liked it.
It such a great article shared by you. Thank for sharing the Knowledge.
Good article, thank you
Thanks for sharing the vital information
Thanks,
-Syed Hussain
HI Mithun,
We all symantec users from enterprise site, really thankful to you for valuable articles, links posted by you as earlier.
In above links almost all helpful to us,
Thanks again.
Regards,
Ajay Kumar Singh (Consultant- Information Security)
SCS(Symantec) | MCSA | ITIL v3 | Security+
good job
Thanks for compiling all this info into on handy, concise article. As good as SymWISE is it can sometime be difficult to navigate, but this article will help immensely.
Jon Bonning - SEO quote
Nice one Mitun
Good work :)
Thanks In Advance.
Manish
Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.
Good article, thank you
Very useful info by you for all tasks and supports issue by Symantec. Thanks,
Regards,
Ajay Kumar Singh (Consultant- Information Security)
SCS(Symantec) | MCSA | ITIL v3 | Security+
Thanks for sharing
great job!
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