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SymWise - Symantec KnowledgeBase and MySymantec - Symantec Support

Created: 15 Dec 2011 • Updated: 25 Jun 2013 | 15 comments
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Mithun Sanghavi's picture
+21 21 Votes
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Hello,

There have been Situations when Symantec Users are stuck with a Question "What to Do...", How to Do..." and "Where to Go...??" in reference to Symantec.

This Article is created with the Best Effort to Assist Symantec Users on Answering these type of Questions.

SymWISE(Symantec Web-based Information Sharing Exchange), Symantec’s new product support Knowledge Management System (KMS), is now available for Customers and Partners. This new system is an online resource for comprehensive support information for all Symantec products. This solution is just one major component of a large-scale effort to provide solid online resources and self-service options, for Symantec employees, customers, and partners. Try it out today

The robust content in this extensive product knowledgebase is created by Symantec product experts and includes information such as:

  • Best practices
  • Documentation
  • Downloads
  • How to instructions
  • Release details
  • Technical product information
  • Troubleshooting tips
  • Up-to-date security alerts...and much more

SymWISE delivers this continually updated information with a fast, intuitive search engine, making it easy to find the information you need—when you need it—for any Symantec product.

SymWISE offers:

  • 24 x 7 support availability. Easy access to important technical support information when needed, 24x7—minimizing the need to call support agents and opening and tracking support cases.
  • Enhanced customer experience. Improved customer support experience, via high-quality support information, enhanced search results, and intuitive user interface.
  • Faster access to knowledge. Enhanced access to product knowledge that is continually created and updated by technical experts.
  • Improved productivity. Faster issue resolution, via robust and consistent content—resulting in improved productivity.
  •  Superior customer service. Improved level of customer service, as our support agents access the consolidated and comprehensive product support information in SymWISE—resolving your issues faster and more effectively.

Here is an Article which may Assist you to Navigate and Find the Answers.

Where to get more information

http://www.symantec.com/docs/HOWTO59421

 

SymWise

 
Get started with these SymWISE documents:
 
1) QuickStart Guide - How to Subscribe to and Manage SymWISE Articles and Common Topic Subscriptions
 
 
2) SymWISE (Symantec Web-based Information Sharing Exchange) is your online resource for comprehensive support information for all your Symantec enterprise products.
 
 
3) QuickStart Guide - Create a SymAccount
 
4) QuickStart Guide - Create and Manage Support Cases in SymWISE
 
 
5) QuickStart Guide - How to Subscribe to and Manage SymWISE Articles and Common Topic Subscriptions
 
 
6) Effectively Search in SymWISE
 
 
7) How do I order physical media from FileConnect for my Symantec Enterprise product
 
 

8) For Symantec product alerts and other new content notifications, subscribe to the SymWISE Email Notification and Subscription Services

http://www.symantec.com/docs/TECH133236

MySymantec

1) Symantec MySymantec Portal

https://my.symantec.com/webapp/

2) How to Create and Validate a MySymantec (previously MySupport) Account

http://www.symantec.com/docs/HOWTO31127

3) How to create a new case in MySymantec

http://www.symantec.com/docs/TECH58873

4) Create and Manage Support Cases

http://www.symantec.com/docs/HOWTO31091

5) How to update a support case and upload diagnostic files with MySymantec

http://www.symantec.com/docs/TECH71023

 

Support Resources

MySymantec

Product Support

Contacting Support

Phone numbers to contact Technical Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000
 

 

Sales:

  • Symantec Sales +1 800 721 3934 / 1 (800) 745-6054
  • Symantec Authentication Products Sales +1 866 893 6565
  • Symantec.cloud Sales +1 866 460 0000

 

Licensing:

http://www.symantec.com/business/products/licensing/index.jsp

Licensing Portal is now part of MySymantec

http://www.symantec.com/en/us/global/licensing/

Phone number: 1-800-721-3934

Email: license@symantec.com

Obtaining Licensing and Installation Media

http://www.symantec.com/docs/TECH63533

Purchase Options:

Renewals

To renew or view details of your Symantec support contracts visit our License Renewal Center.

License Programs and Support

Learn about each of Symantec's Buying Programs and various levels of support.

Product Download

This product is immediately available to download upon purchase. You can also access your download by logging into FileConnect.

Activation & Product Upgrades

For product registration, activation or obtain an upgrade for your product, log into our Licensing Portal.

 

Norton

 
Looking for Norton support?
 
 
Norton Community
 

Comments 15 CommentsJump to latest comment

Rao's picture

Hello,

Thank you very much.

I was truely looking for this.

As a new user, I found a mine of Knowledge and I know where to go when checking surfing symantec.com

Thanks and Regards,

S.Rao

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abhishek8866's picture

thank you for this information..I liked it.

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ChandanMistry's picture

It such a great article shared by you. Thank for sharing the Knowledge.

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AvinashBharatharaj's picture

Good article, thank you

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Syed Hussain -Compliance Devil's picture

Thanks for sharing the vital information

Thanks,

-Syed Hussain

 

If a post solves your problem, please flag it as solved. If you like an item, please give it a thumbs up vote.
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ajhay.siingh's picture

HI Mithun,

We all symantec users from enterprise site, really thankful to you for valuable articles, links posted by you as earlier.

In above links almost all  helpful to us,

Thanks again.

Regards,

Ajay Kumar Singh (Consultant- Information Security)

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Jon Bonning's picture

Thanks for compiling all this info into on handy, concise article. As good as SymWISE is it can sometime be difficult to navigate, but this article will help immensely.

Jon Bonning - SEO quote

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W007's picture

Good work :)

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

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ajhay.siingh's picture

Very useful info by you for all tasks and supports issue by Symantec. Thanks,

Regards,

Ajay Kumar Singh (Consultant- Information Security)

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