Technotes published 26th June

Enterprise Vault for Microsoft Exchange

283722 How to change the Vault Service Account (VSA) or reset its password when using Enterprise Vault (EV) for Microsoft Exchange

292866 How to obtain the installation download and license keys for Enterprise Vault.

323071 When attempting to open archived items through Outlook, the item fails to retrieve with The server did not send a complete item

321015 How To: Troubleshoot Outlook Web Access (OWA) 2007 to determine why Enterprise Vault (EV) Toolbar options are not displayed.

326564 The archived item is not deleted when the Enterprise Vault (EV) Shortcut is deleted from Microsoft Outlook.

327056 Deployment Scanner was unable to detect supported version of Microsoft SharePoint is displayed when attempting to install Enterprise Vault (EV) 8

326503 Manually archiving generates a pop-up error message saying You must supply your account details in Outlook

323077 Unknown Error is generated when attempting to delete a corrupt message from the Journal mailbox

308187 Unable to install an updated Enterprise Vault Client or uninstall an old Enterprise Vault Client

320542 How to grant the Symantec Enterprise Vault (EV) Vault Service Account (VSA) the correct permissions On Microsoft Exchange Server 2003 and Microsoft Exchange 2000 Server

287572 How to delete hidden messages from Outlook on the client in Enterprise Vault (tm) 7.0 and above.

308442 Outlook Web Access (OWA) Enterprise Vault (EV) Shortcut Icons display however no Toolbar/Navbar options are present, or non-functional (404 error is returned in IIS)

318419 How to determine that synchronization has completed successfully for all mailboxes.

287181 MSMQ negative acknowledgment message(s) have been handled in the Enterprise Vault (EV) application log or EV Event Log.

314492 How to capture a Dtrace for a problem with the Enterprise Vault Services

286796 How to enable SchemaType also known as ItemGranularityOnly

327122 Running the Expiry report in Outlook shows items beyond the expiry days when using ItemGranularityOnly indexing.

307238 Destination ports required by Enterprise Vault

326614 What metadata is stored for a message and attachment?

Enterprise Vault Compliance Accelerator

293479 How to move Compliance Accelerator (CA) or Discovery Accelerator (DA) to a new server

287894 How to modify the configuration files after moving the Symantec Compliance Accelerator (tm) or Symantec Discovery Accelerator (tm) databases from a Microsoft SQL Server / Microsoft SQL Server instance to another Microsoft SQL Server / Microsoft SQL Server instance of a different name.

292866 How to obtain the installation download and license keys for Enterprise Vault.

326999 Random Sampling fails to move items to the review set because of an issue resolving savesets. Value xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx is already present.

327043 Cannot install Compliance Accelerator (CA) or Discovery Accelerator (DA) on a server that previously had CA or DA installed.

286796 How to enable SchemaType also known as ItemGranularityOnly

327146 Summary tab missing from Home tab on the Compliance Accelerator (CA) or Discovery Accelerator (DA) Client

327164 How to configure Enterprise Vault (EV) Compliance Accelerator (CA) searches to exclude messages tagged by the Automatic Classification Engine (ACE) be excluded

Enterprise Vault Discovery Accelerator

293479 How to move Compliance Accelerator (CA) or Discovery Accelerator (DA) to a new server

287894 How to modify the configuration files after moving the Symantec Compliance Accelerator (tm) or Symantec Discovery Accelerator (tm) databases from a Microsoft SQL Server / Microsoft SQL Server instance to another Microsoft SQL Server / Microsoft SQL Server instance of a different name.

292866 How to obtain the installation download and license keys for Enterprise Vault.

326946 Unable to add more than 30 targets to a Discovery Accelerator (DA) search criteria. The error description is A name was started with an invalid character. Could not find prepared statement with handle 1.

327043 Cannot install Compliance Accelerator (CA) or Discovery Accelerator (DA) on a server that previously had CA or DA installed.

286796 How to enable SchemaType also known as ItemGranularityOnly

327146 Summary tab missing from Home tab on the Compliance Accelerator (CA) or Discovery Accelerator (DA) Client

Enterprise Vault for File System Archiving

326485 Enterprise Vault for File System Archiving (FSA) Reporting Web service locations may be incorrect

327056 Deployment Scanner was unable to detect supported version of Microsoft SharePoint is displayed when attempting to install Enterprise Vault (EV) 8

327096 A File Blocking rule can not detect unauthorized files contained in an archive on 64 bit file server

Enterprise Vault for Lotus Domino

327127 The policy Strip Calendar Attachments does not remove calendar attachments after an archiving run.

307238 Destination ports required by Enterprise Vault

326998 Object Variable Not Set is received when selecting the Copy into New > New Calendar Entry action for an opened archived item.