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Troubleshooting Articles for Symantec Endpoint Protection version 12.1

Created: 08 Nov 2011 • Updated: 20 Jul 2012 | 16 comments
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Mithun Sanghavi's picture
+17 17 Votes
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There are list of Troubleshooting Articles which may be worth Reading for Troubleshooting the Issues related to Symantec Endpoint Protection version 12.1: 

1) Troubleshooting Symantec Endpoint Protection
2) Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting
3) Troubleshooting communication problems between the management server and the client
4) Troubleshooting communication problems between the management server and the console or the database
5) Recovering client communication settings by using the SylinkDrop tool
6) Troubleshooting reporting issues
7) Troubleshooting issues with Shared Insight Cache
8) Troubleshooting context-sensitive help for the reporting console
9) Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart
10) How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually
11) About commands you can run on client computers
12) Downloading the Symantec Endpoint Protection Support Tool to troubleshoot computer issues
13) Investigating protection problems using the troubleshooting file on the client
14) SEPM: poor database performance
15) Performing disaster recovery
16) Maintaining the database

17) How to Troubleshoot High Bandwidth usage issues in Symantec Endpoint Protection

Hope the above helps ALL!!

Comments 16 CommentsJump to latest comment

abhishek8866's picture

good collection

would be helpful to everyone

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ChandanMistry's picture

Nice links for troubleshooting, it help everyone to growing. Thanks  :)

Thumb up. :)

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Srikanth_Subra's picture

Good artcile..really useful for all

Thanks & Regards,


"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

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sharmakhilesh's picture

It's gud collection of KBase.


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Mithun Sanghavi's picture


This collection is only about ASSISTANCE on TROUBLESHOOTING of Symantec Endpoint Protection 12.1 .

You could also check the collection of Articles below :

1) Quick Access to Symantec Knowledgebase Articles of Symantec Endpoint Protection 12.1

2) Troubleshooting Articles for Symantec Endpoint Protection version 11.x

Hope that helps ALL!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

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SameerU's picture


Policies => Exceptions => Add Exception => Add Windows Exceptions => Select Folder and enter the whole path.


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Ashish-Sharma's picture

Thanks Mithun Sanghavi For your Link

Thanks In Advance

Ashish Sharma

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Avkash K's picture

Awsome share!!

It's really helpful!!


Avkash K

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ARPhilip's picture
6) Troubleshooting reporting issues
this doesnt work. has the document been removed.
how can I get to read this topic?
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