Video Screencast Help

Troubleshooting Articles for Symantec Endpoint Protection version 12.1

Created: 08 Nov 2011 • Updated: 20 Jul 2012 | 15 comments
Language Translations
Mithun Sanghavi's picture
+17 17 Votes
Login to vote


There are list of Troubleshooting Articles which may be worth Reading for Troubleshooting the Issues related to Symantec Endpoint Protection version 12.1: 

1) Troubleshooting Symantec Endpoint Protection
2) Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting
3) Troubleshooting communication problems between the management server and the client
4) Troubleshooting communication problems between the management server and the console or the database
5) Recovering client communication settings by using the SylinkDrop tool
6) Troubleshooting reporting issues
7) Troubleshooting issues with Shared Insight Cache
8) Troubleshooting context-sensitive help for the reporting console
9) Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart
10) How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually
11) About commands you can run on client computers
12) Downloading the Symantec Endpoint Protection Support Tool to troubleshoot computer issues
13) Investigating protection problems using the troubleshooting file on the client
14) SEPM: poor database performance
15) Performing disaster recovery
16) Maintaining the database

17) How to Troubleshoot High Bandwidth usage issues in Symantec Endpoint Protection

Hope the above helps ALL!!

Comments 15 CommentsJump to latest comment

abhishek8866's picture

good collection

would be helpful to everyone

Login to vote
ChandanMistry's picture

Nice links for troubleshooting, it help everyone to growing. Thanks  :)

Thumb up. :)

Login to vote
Srikanth_Subra's picture

Good artcile..really useful for all

Thanks & Regards,


"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Login to vote
sharmakhilesh's picture

It's gud collection of KBase.


Login to vote
Mithun Sanghavi's picture


This collection is only about ASSISTANCE on TROUBLESHOOTING of Symantec Endpoint Protection 12.1 .

You could also check the collection of Articles below :

1) Quick Access to Symantec Knowledgebase Articles of Symantec Endpoint Protection 12.1

2) Troubleshooting Articles for Symantec Endpoint Protection version 11.x

Hope that helps ALL!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Login to vote
SameerU's picture


Policies => Exceptions => Add Exception => Add Windows Exceptions => Select Folder and enter the whole path.


Login to vote
Ashish-Sharma's picture

Thanks Mithun Sanghavi For your Link

Thanks In Advance

Ashish Sharma

Login to vote
Avkash K's picture

Awsome share!!

It's really helpful!!


Avkash K

Login to vote