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Upgrade process graphical overview: Small Business Edition 12.0 to Small Business Edition 12.1 RU3 version

Created: 19 Jun 2013 • Updated: 25 Jun 2013 | 6 comments
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Chetan Savade's picture
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Hello Everyone,

I would like to share the upgrade process grahical overview from SBE 12.0 to SBE 12.1 RU3 version

From SEP 12.1 RU1 onwards Symantec is giving an options to download full product in two parts i.e par1 & part 2 or download individual files like SEPM setup, SEP 32 bit setup, SEP 64 bit setup, Tools as per requirement.

It gives more levarage to the Symantec customers to choose what he wants. In many cases it's seen that customer used to required only SEP setup and unnecssarily he had to download entire zip file which is around 1.5 GB in size. Here we can choose what we want !!!

SBE 12.0 login screen.


After login to the SPC can verify the version details. Here we can see it's


Legacy version details are available here:

Go to the services & Stop the Symantec Protection Centre service prior to an upgrade, I have highlighted in the screenshot.


Once the download finishes successfully, extract the contents of the compressed file to a location of your choice

Navigate to the extracted files, then enter the SEPM folder and double-click on setup.exe.


After Setup.exe is ran, the setup initialization process will start,Ready to Install.


Click on Next,


License Agreement Page.


The install procedure will prompt for a backup of the existing database so it will be available if required in the future.


Click on Install to start Installation.




Management Server & Console Installation Summary Page, Click on Next.


Upgrade Wizard will start, click on next.


If the following ports are already in use then other available ports will have to be selected.
Which communications ports does Symantec Endpoint Protection use?  


Data Collection Page, Check mark is optional.


Monitor the server upgrade status, if couldn't monitor then later on refer the upgrade logs.





Server Upgrade Status, Note that the database schema has changed with this version of SEPM.

We can see it's adding legacy packages and the latest packages into the databaes.


Upgrade Succeeded message will come up.


 Small Business Edition 12.1 RU3 login screen.


After login to the SEPM check the new version is listed.


After succesfull login confirm the email address mentioned in Admin --> Administrators --> Edit the administrator

Make sure valid email id mentioned and you are receiving emails successfully.

Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) or later does not use resetpass.bat, which has been removed from the Tools directory.
The new method is a safer mechanism to reset passwords
Refer this article to learn more about it: 


Activating your new or renewed Symantec Endpoint Protection 12.1 product license

Refer this article as well:

Thanks for viewing and hope it's been informative.

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Ambesh_444's picture

Hi Chetan, 

Thanks for posting...

Thank& Regards,


"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

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Hi Chetan ...

can you share me the 12.1 ru 3 upgradation process view in the same..........

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Chetan Savade's picture


I haven't created it.This article I had created last time.

Upgrade process from SEP 12.1 RU1 MP1 to SEP 12.1 RU2.

It should be the same while doing an upgrade to RU3. 

Howeve let me know if you want that article.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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Thanks ..

I have upgraded my 3 servers from 12.1 ru 2 to 12.1 ru 3..

you have any steps for sql database backuup ... i have 2 sepm and they having load balancing and database in sql cluster can you tell me how to take sql db back up befor upgrade..

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Chetan Savade's picture


I could find the following articles.

Even though you have SQL with load balance you can follow regular SQL database backup. Because if any of the SQL database goes down clients should failover to another SQL. If everything is working fine and just want to do an upgrade of SEPM then just follow normal SQL database backup procedure.

Best Practices to Backing up a Microsoft SQL Database on Demand from the Symantec Endpoint Protection Manager Console 

Backing up a Microsoft SQL database 

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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