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Upgrade process from SEP 12.1 RU1 MP1 to SEP 12.1 RU2

Created: 20 Nov 2012 • Updated: 04 Jan 2013 | 38 comments
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Chetan Savade's picture
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Hi,

We have seen an article about upgrade process graphical overview

Now we will see upgrade process from existing SEP 12.1 RU1 MP1 to the latest SEP version i.e. SEP 12.1 RU2

Prior to upgrade please go through this article.

Release Notes and System Requirements for all versions of Symantec Endpoint Protection and Symantec Network Access Control

http://www.symantec.com/docs/TECH163829

There is not any major change in the upgrade process. Port 8446 will be used for Remote Management web services.

Stop the SEP 12.1 RU1 MP1 Symantec Endpoint Protection Manager Service before starting upgrade process.

The download is a zip file and the file size is approximately 1.5 GB in size

Once the download finishes successfully, extract the contents of the compressed file to a location of your choice

Navigate to the extracted files, then enter the SEPM folder and double-click on setup.exe OR Symantec Endpoint Protection Manager.msi file.

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San1985's picture

Nice Article Chetan...!!!!

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San1985's picture

SEPM 12.1 RU1 MP1  support Sep 12.1 RU2 clients..?

SEPM version :12.1 RU1 MP1

Client Version :Sep 12.1 RU2

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Chetan Savade's picture

Hi,

I will test it & get back to you.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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ThaveshinP's picture

SEP clients - SEP 12.1RU1MP1

SEPM - SEP 12.1RU2

 

Has anyone tested whether the clients will communicate to the server and is it working?

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Chetan Savade's picture

Hi,

It should work without any issue.

However it's recommended to use same version for both i.e. SEPM & SEP clients.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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San1985's picture

At the same time , We are importing the MAC 12. RU2 package to SEPM 12.1 RU1 MP1, Succesfully we are able to imported to SEPM , but while exporting the Package we are getting the below error. Except this package , remaining old packages are able to export successfully.

After importing the package, SEPM server has been re configured  as per below article. But no luck. Please attached Screen shot

"https://www-secure.symantec.com/connect/forums/sep-121-error-failed-create-folder-which-publish-package"

 

Preparing...
Working on Group My Company\Default Group...
                Creating folder: C:\Documents and Settings\skanchar\My Documents\My Company_Default Group_Mac\Symantec Endpoint Protection version 12.1.2015.2015...
                Retrieving the group Management Server List...
                Retrieving the package data from the management server...
Failed to export to Group Default Group
Try to export to Group Default Group using Group ID 92C1BA6DAC1D1B1600AD106F8B57AE04
                Creating folder: C:\Documents and Settings\skanchar\My Documents\92C1BA6DAC1D1B1600AD106F8B57AE04...
                Retrieving the group Management Server List...
                Retrieving the package data from the management server...

 

 

Capture.JPG
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Chetan Savade's picture

Hi,

In test environement I am able to managed SEP 12.1 RU2 client through SEPM 12.1 RU1 MP1.

 

I could also import the MAC 12.1 RU2 package into SEPM 12.1 RU1 MP1 but while exporting the Package I am also getting the same error.

Need to check whether it's supported or not.

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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San1985's picture

Thanks Chetan, for checking ..

 

 

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Chetan Savade's picture

Hi,

This is by design. We need to have SEP 12.1.2 SEPM to export RU2 Mac package.

 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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Dickson's picture

Thanks for Chetan's details explaination of upgrading.

 

Upgrading from 12.1 RU1 MP1 to 12.1 RU2 for SEPM and SEP client

Q1 : If only upgrade SEPM, will the SEP Client in SEPM server (not in the client group) also automatically upgrade?

Q2 : Does this upgrade for SEPM or SEP client require a reboot?

Q3 : For client, the new version of "Client Install Package" should be available after upgrade SEPM. If I do not want to use "AutoUpgrade" option because I do not want to upgrade all clients in a group at once, can I export a client installation package for this upgrade? (run this single exe in client server to upgrade.)

Q4. If the upgrade requires a reboot in Q2, does the restart option depend on the "client installation setting" in package or on the "Reboot Option" in the client management setting?

Q5. (this question should in a new content) If I do not want the client to reboot by content download or any request, should I set the "Restart Type" to "Do not restart" because the Production server should not restart by itself?

 

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Chetan Savade's picture

Hi Dickson,

Q1 : If only upgrade SEPM, will the SEP Client in SEPM server (not in the client group) also automatically upgrade?

--> In Enterprise Edition SEPM won't upgrade clients automatically.But in Small Business Edition SEPM will upgrade clients automatically & If required you can stop it as well.

Q2 : Does this upgrade for SEPM or SEP client require a reboot?

--> Reboot is required for the SEP clients to upgrade to the latest version.

Q3 : For client, the new version of "Client Install Package" should be available after upgrade SEPM. If I do not want to use "AutoUpgrade" option because I do not want to upgrade all clients in a group at once, can I export a client installation package for this upgrade? (run this single exe in client server to upgrade.

--> Yes it's possible. However when you assign package to the group it will not start upgrade process for all the clients immediately. I believe it would upgrade only 10 clients at a time.

Q4. If the upgrade requires a reboot in Q2, does the restart option depend on the "client installation setting" in package or on the "Reboot Option" in the client management setting?

---> It's depend upon client install settings. You need to configure schedule reboot option as per business requirement.

Q5. (this question should in a new content) If I do not want the client to reboot by content download or any request, should I set the "Restart Type" to "Do not restart" because the Production server should not restart by itself?

--> Yes select 'Do not restart"

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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LinwoodR's picture

Chetan,

Just to be perfectly clear:

Are you saying that I must restart the client after I auto-upgrade the client from 12.1.1100 to 12.1.2? 

I thought that the mandatory restart only applied to clients that were being upgraded from releases earlier than 12.1.1 (11.x, etc)

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Chetan Savade's picture

Hi,

Are you saying that I must restart the client after I auto-upgrade the client from 12.1.1100 to 12.1.2

--> Yes, it should prompt for the reboot.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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LinwoodR's picture

Chetan,

It will only prompt for a reboot if I set that option in the client install settings on the upgrade package. I don't want to cause a reboot of clients if it a reboot is not required.

My question is more basic: Is a reboot required to complete the client upgrade from 12.1.1 to 12.1.2. 

We did not need to do this in SEP11 for minor client upgrades within SEP11.  I would hope we have not taken a step backward in the SEP12 product.

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Chetan Savade's picture

HI,

Q. Is a reboot required to complete the client upgrade from 12.1.1 to 12.1.2

--> Yes it's required.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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rupesh.naik45@yahoo.in's picture

is there any documet for 12.1 mp1 to 12.ru2 Sql data base upgradation.

also details like port and database name password.where it find.?

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Chetan Savade's picture

Hi Rupesh,

In SQL database upgrade process also t would be the almost same like embedded.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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shopao's picture

Hi Chetan,

We have an issue where after stoping the SEP 12.1 RU1 MP1 Symantec Endpoint Protection Manager Service. It will not allow us to install the setup.exe OR Symantec Endpoint Protection Manager.msi file.

We have tried mulitple reboots to hopefully fix the problem. We did notice however that if we do not stop the Symantec Endpoint Protection Manager Service that it will alow us to install.

What do you recommend we do?

thanks in advance

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harvansh Singh's picture

Greate Chetan.....

Regards

Harvansh Singh

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John Santana's picture

thank you for sharing this article Chetan !

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

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Ambesh_444's picture

Nice article Chetan,

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

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Chetan Savade's picture

Thanks Man !!!

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
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subhashsa222's picture

Dear All,

I having SEPM 12.1 RU1 MP1 and SQL 2005 SP2.

it is require to upgrade databse first to upgrade sepm 12.1 RU2?

kindly suggest i should upgrade SQL 2005 sp2 to sp4 or direct SQL 2008.

Regards,
Subhash

Regards
Subhash Savarkar

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Chetan Savade's picture

Hi,

I do apologies for the late reply.

SQL upgrade and SEPM upgrade these are two things.

If we looked at the SEP 12.1 RU1(Applicable for RU1 MP1 as well) System requirements we can see it supports the following SQL versions.

  • SQL Server 2005, SP4
  • SQL Server 2008
  • SQL Server 2008 R2
  • SQL Server 2012

For SQL upgrade you can consult with Microsoft for best approach however I think you can directly upgrade from SQL 2005 SP2 to SQL 2008.

In you case you need to upgrade the SQL version first then proceed with the SEPM upgrade.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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subhashsa222's picture

Hi Chetan,

Thanks for your suggetion...

can you share knowlegebase for upgrade SQL server from 2005 sp2 to 2008.

Regards,

Subhash

Regards
Subhash Savarkar

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subhashsa222's picture

Yes...Pete

Regards
Subhash Savarkar

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Chetan Savade's picture

Thanks for sharing Pete.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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rupesh.naik45@yahoo.in's picture

Hi Chetan,

 

can you send me 12.1 ru 2 to ru 3 upgradation process view........

 

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Chetan Savade's picture

Hi,

I haven't created it.This article I had created last time.

Upgrade process from SEP 12.1 RU1 MP1 to SEP 12.1 RU2.

https://www-secure.symantec.com/connect/articles/u...

It should be the same while doing an upgrade to RU3. 

Howeve let me know if you want that article.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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subhashsa222's picture

Dear All,

SEPM Upgradation process from SEPM 12.1 RU1 MP1 to 12.1 RU3.

Graphical Overview...:)

AttachmentSize
SEPM Upgradation process (testing).docx 857.73 KB

Regards
Subhash Savarkar

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Chetan Savade's picture

Hello Everyone,

Previously we used to download the latest software from https://fileconnect.symantec.com  Now It has been changed to https://symantec.flexnetoperations.com.

Currently old URL is redirecting to the new one.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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Kokoto's picture

Hi Chetan

We have upgraded our SEPM to 12.1 RU2 a month ago. All works perfect except that when upgrading clients by running an installation package, I get an error" there are no permissions to upgrade registry files on the machine" We only have Win7 machines. Please advise.

David

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Chetan Savade's picture

Hi,

Make sure Windows 7 machine User Access Control (UAC) and Windows defender is disabled.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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Kokoto's picture

Hi Chetan

 

Both options are off. Here is the error message I get even if I am logged on as local admin:

 

AttachmentSize
upgrade atachments.docx 65.76 KB
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Chetan Savade's picture

Hello,

One of the possibility can be a corruption of  Application and Device control policy (ADC).

Replace with ADC policy version2 which can be downloaded in KB, I would suggest to test this by creating test group.

http://www.symantec.com/docs/TECH132337
 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

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