Virus Definitions Distribution table Blank on the Home page of the manager.
Updated: 27 Jul 2009 | 6 comments
Title : Virus Definitions Distribution table Blank on the Home page of the manager.
Symptoms :
Cause :
- This is basically an environmental issue & there are multiple reason for the same.
Solutions :
A] Make sure that account “ Everyone” have full right on the %ProgramFiles%\Symantec\Symantec Endpoint Protection Manager\data & %ProgramFiles%\Symantec\Symantec Endpoint Protection Manager\ Inetpub folder.
B] Make sure that the system drive have enough free space . If this issue is causing due to low disk space, then you may find the error stating as “low disk spce” in the exsecars.log. In this situation you will need to increase the disk space.
C] Make sure that there is enough Ram.
D] Make sure that there isn’t any process taking high memory.
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Comments
This is very helpful
This is very helpful
Thanks for sharing
But have not got such case in China region, would you please let me know, which SEP version got such problem?
MIxed Versions of SEP clients
Hi,
The information is very true - mostly environmental
There is one more point that I would like to add to what Happytohelp said.
If there is a mixed environment like SEP clients reporting into a SEPM are MR2 MP2 (11.0.2020), MR3(11.0.3001), etc., you may face this issue intermitently or incorrect status.
Also in Monitors - logs you may find No Entries at times for Computer status logs.
So, it is highly recommended to upgrade SEPM and SEP clients to latest 11.0.4202 (MR4 MP2).
In such a scenario you would find .dat.err files getting created and disappearing in folder :
%ProgramFiles%\Symantec\Symantec Endpoint Protection Manager\ Data\Inbox\AgentInfo\
Again as HappytoHelp mentioned there could be multiple reasons :)
Thanks.
Santosh C
http://santoshchandode.blogspot.com/
thanks for additional information added
Hi,
It will be helpful if my customer got this issue, thanks for sharing.
Regards
Ivan
Thanks for the update Santosh
Thanks for the update Santosh C
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Thank you for the
Thank you for the information.
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
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