Web Site dropdown is not populated in installation of SeerviceDesk 7.1

During the installation of ServiceDesk 7.1, there is a dropdown that is populated with the websites from IIS. Typically, there is only one, called Default Web Site. In some cases, that dropdown will not be populated with that entry. This occurs on a Windows Server 2008 R2 machine running IIS 7.5.

Environment

This occurs on a Windows Server 2008 R2 machine running IIS 7.5.

Cause

The installation of ServiceDesk requires IIS 6 Management Compatibility to be installed. This issue is present when that is not installed.

Solution

Follow these steps to install the necessary components:

1. Click Start, click Administrative Tools, and then click Server Manager.
2. In the navigation pane, expand Roles, right-click Web Server (IIS), and then click Add Role Services.
3. In the Select Role Services pane, scroll down to IIS 6 Management Compatibility.
4. Click to select the IIS 6 Metabase Compatibility and IIS 6 Management Console check boxes.
5. In the Select Role Services pane, click Next, and then click Install at the Confirm Installations Selections pane.
6. Click Close to exit the Add Role Services wizard.

After that is installed, you may restart the installation of ServiceDesk. This should resolve that issue