Issue:
The scheduled Windows System Assessment Scan Policy or Task for PatchManagement Fails with Exit code 7
Error:
The error can be located here C:\ProgramData\Symantec\Symantec Agent\Logs
<event date='02/22/2014 08:00:17.2070000 -05:00' severity='2' hostName='ComputerName' source='AeXNSEvent::raw_SendQueued' module='AeXNSEvent.dll' process='AexPatchAssessment.exe' pid='5404' thread='5968' tickCount='816960219' >
<![CDATA[Error loading type library/DLL. (0x80029C4A)]]>
</event>
<event date='02/22/2014 08:00:17.2080000 -05:00' severity='1' hostName=‘ComputerNmae’source='Utils::ComException::ComException' module='AexPatchAssessment.exe' process='AexPatchAssessment.exe' pid='5404' thread='5968' tickCount='816960219' >
<![CDATA[HR=0x80029C4A, MSG='Inventory::InventorySender::Send()- Error loading type library/DLL.']]>
</event>
<event date='02/22/2014 08:00:17.2200000 -05:00' severity='1' hostName=‘ComputerNmae’source='Utils::ApplicationException::ApplicationException' module='AexPatchAssessment.exe' process='AexPatchAssessment.exe' pid='5404' thread='5968' tickCount='816960235' >
<![CDATA[Message='Cannot send inventory' (ExitCode=7).]]>
</event>
<event date='02/22/2014 08:00:17.2270000 -05:00' severity='1' hostName=‘ComputerNmae’source='BaseApplication::Run' module='AexPatchAssessment.exe' process='AexPatchAssessment.exe' pid='5404' thread='5968' tickCount='816960235' >
<![CDATA[Application exception caught: Cannot send inventory]]>
</event>
<event date='02/22/2014 08:00:17.2320000 -05:00' severity='4' hostName=‘ComputerNmae’source='BaseApplication::Run' module='AexPatchAssessment.exe' process='AexPatchAssessment.exe' pid='5404' thread='5968' tickCount='816960235' >
<![CDATA[Deinitializing environment...]]>
</event>
<event date='02/22/2014 08:00:17.2360000 -05:00' severity='4' hostName=‘ComputerNmae’source='ProgramExec' module='smfagent.dll' process='AeXNSAgent.exe' pid='4556' thread='4528' tickCount='816960250' >
<![CDATA[Program 'Windows System Assessment Scan' completed. Exit code=7]]>
</event>
It’s important to understand that two inventory files (Notification Server Event (NSE) are created during the Windows System Assessment Scan (WSAS)
One for reporting and one for patch data.
Failed data is reported in the Console
Home> No Scan Data Reported
If you want to trap the inventory files follow this article: http://www.symantec.com/docs/HOWTO4191
Environment:
Clients - Windows Server 2008 R2
Cause:
There are conflicting DLL’s installed on the endpoint due to a previous Altiris Agent installation (Version 6.x) and the AeXAgentUtil.exe /clean not removing the DLL’s or the Registry entries.
AeXAgentUtil.exe switches http://www.symantec.com/docs/HOWTO5511
Solution 1:
1. Utilizing AeXAgentUtil.exe run the UninstallAgents switch
2. Utilizing AeXAgentUtil.exe run the clean switch
If you do not know or are not sure what registry entries belong to Altiris or if you do not have permissions to the registry you can utilize the script attached. Do not delete any registry keys you are not sure of.
3. Open Regedit on the affected endpoint, click on Computer and search for Altiris
Caution should be taken when removing Registry entries.
4. Right click the Registry key and click Delete.
5. Continue through the Registry
6. Scroll back to the top and click on Computer and search for AEX.
7. Right click the Registry key and click Delete.
8. Continue through the registry.
9. Ensure all file directories have been cleaned.
10. Install the Altiris Agent.
11. Allow time for the agent to check in and install plugins.
Solution 2:
1. Download the attached scripts to C:\Windows\Source\Altiris7Migration
2. Change agent_clean.txt file extension to batch file or .bat
3. Change launchclean.txt file extension to visual basic script or .vbs
4. Right click on agent_clean.bat and click edit
5. Scroll to the bottom and replace:
ns=”your notification server name”
nsweb=” http://your notification server name/Altiris"
C:\WINDOWS\SOURCE\Altiris7Migration\aexnsc.exe /install /ns=" your notification server name " /nsweb="http:// your notification server name /Altiris" NOTRAYICON /s >> C:\Windows\Source\Altiris7Migration\myaexnsc.log
6. Copy \NSCap\bin\Win32\X86\NS Client Package\ AeXNSC.exe from the Notification Server to the affected endpoint C:\Windows\Source\Altiris7Migration.
7. Right click and Open launchclean.vbs
launchclean.vbs will create a log file (myaexnsc.log)
logs completion of tasks
launchclean.vbs will execute agent_clean.bat
agent_clean.bat will remove directories, files, registry keys and install the Altiris agent.
8. Allow time for the agent to check in and install plugins.
Related KBs http://www.symantec.com/docs/TECH196681