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Backup and Recovery Known Issues

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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information
Recovery Point Set backups to Dell RD1000 fail ('E7D1001F Error: Can not write to the file').

Problem

Symantec System Recovery (SSR) recovery point set backups to a Dell RD1000 drive fail with the error listed below.

File/Folder level backups to the same drive are successful.

Error

E7D1001F Error: Can not write to the file.

Reported: 17 May 2013 by Chris Riley
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Product(s): Backup Exec - 2010, Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information
Backup Exec engine may crash faulting ImageBasedFHPlugin.DLL when searching for files to restore in Backup Exec 2010 R3.
Problem:

In Backup Exec 2010 R3 when searching for files to restore the Backup Exec Engine may crash during that search.

 

Reported: 16 May 2013 by Justin2.0
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Me Too!I have the same issue
Product(s): Backup Exec - 2010, Backup Exec - 2012, Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information
Backup Exec Debug Monitor (SGMon) fails to run by the user in Backup Operators group if User Access Control (UAC) is disabled

The Backup Exec Debug Monitor (SGMon) fails to run by the user who is a member of the Backup Operators group if the User Access Control (UAC) is disabled.

This issue is currently under investigation by Symantec Corporation. For more information please check the following article.
http://www.symantec.com/docs/TECH206267

Reported: 16 May 2013 by smashimo
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Me Too!I have the same issue
Product(s): Backup Exec - 2012, Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information
Pop up error occurs: "Unable to delete the 0. Unknown reason 0" when attempting to delete backup sets in Backup Exec 2012.

Click more information link above for details.

Reported: 14 May 2013 by Jfernandez
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Me Too!I have the same issue
Product(s): Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information
'Dynamic Query Connection Logon failure' error generated when bulk editing 19 or more jobs together

 

Reported: 10 May 2013 by Paul Jeal
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Me Too!I have the same issue
Product(s): Backup Exec - 2012, Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information
Credentials against a VM have to be set to media server domain for tape based GRT restores.

Review the technote for specific details of the issue

Reported: 10 May 2013 by Colin Weaver
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information
Backups of virtual machines running on Citrix XenServer 6.1 fail with Symantec System Recovery (SSR) 2013.

Problem

Backups of virtual machines running on Citrix XenServer 6.1 are failing with the errors listed below.

Error

High Priority Error: Error EC8F17B7: Cannot create recovery points for job: Drive Backup of (C:\).
Error E7D1001F: Unable to write to file.

Reported: 09 May 2013 by Chris Riley
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Me Too!I have the same issue
Product(s): Backup Exec - 2012, Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information
Backup Exec 2012 console crashes when attempting to access Backup Exec settings.

Click more information link for details. Please subscribe to TechNote for updates.

Reported: 08 May 2013 by Jfernandez
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Product(s): Backup Exec - 2012, Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information
Granular Recovery Technology (GRT) restore of Exchange 2010 Public Folder items completes successfully with 0 byte count, and required items are not restored.

Please see http://www.symantec.com/docs/TECH205967 for the latest information on this issue.

Reported: 07 May 2013 by ARemboldt
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Me Too!I have the same issue
Product(s): Backup Exec - 2010, Backup Exec
Severity: Minor functionality
Status: Investigating/gathering information
Tech Note: More Information
Optimized duplication job marks destination OST media with bogus image size of 16,777,216.0 TB

With BE 2010 R3, running an Optdup backup job marks the destination OST media size as 16,777,216.0 TB. The source client side backup job and its optimized duplication job completes successfully but will mark the destination OST media with such bogus image size.

For more details please refer to the following article:

Reported: 07 May 2013 by DevG
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