Backup and Recovery Known Issues

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Product(s): Backup Exec

Severity: Minor functionality

Status: Investigating/gathering information

Tech Note: More Information

During Sharepoint Foundation 2010 backup search crawl is paused and not resumed

This issue has only been seen to occur with Sharepoint 2010 Foundation and seems to be caused because of differences in search with Sharepoint 2010 Server where the issue does not occur. Workaround is to manually start the search crawl after backup.

Reported: 19 May 2011 by RussP

Product(s): Backup Exec

Severity: Non-data threatening / major functionality

Status: Investigating/gathering information

Tech Note: More Information

Sharepoint GRT restore from Tape, fails to complete and generates multiple " Failed to one of the Blob page pointer!" errors in debug logs

Attempting to restore documents to disk, from a successful GRT Sharepoint backup, either from disk or tape, may cause the job to hang and not complete. The restore directory structure may be created, but the document(s) will not.

Reported: 19 May 2011 by Paul Jeal

Product(s): Backup Exec - 2010, Backup Exec

Severity: Minor functionality

Status: Will not fix

Tech Note: More Information

Backup Exec Remote Agent Crashes on Windows XP Media server during Hyper-V GRT backup to disk

When Backing up a remote Hyper-V server with GRT enabled to disk on a WIndows XP 32bit media server the Backup Exec Remote Agent stops on the media server. The Backup Exec remote agent terminates when the job is in the "Updating Catalogs" status.

Reported: 19 May 2011 by Steve Y

Product(s): Backup Exec

Severity: Non-data threatening / major functionality

Status: Investigating/gathering information

Tech Note: More Information

Differential or Incremental VMWare backup runs as a full or fails with 0x00095b4

If standard remote agent selections are included in the same selection list as VMware selections then depending on the "Resource Order" and other job settings you may see a failure or the differential and incremental jobs running as a full jobs.

Reported: 17 May 2011 by Colin Weaver | 1 comments - last comment 26 May 2011 by Jomy

Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery)

Severity: Minor functionality

Status: Investigating/gathering information

Tech Note: More Information

When more than one backup policy is assigned to a machine in BESRMS has the description modified, the machine then shows up twice in Manage Tasks view

When using Backup Exec System Recovery Management Solution (BESRMS), to manage client machines, if one of those machines has more than one backup policy assigned to it and the description of one of those policies is modified, the machine will show up twice in the BESRMS Manage Tasks view.

Reported: 16 May 2011 by Jim Sw

Product(s): Backup Exec - 12.x, Backup Exec

Severity: Minor functionality

Status: Under construction

Tech Note: More Information

The push install of the Backup Exec 12.5 Remote Agent for Windows Servers (RAWS) always indicates "There are XX updates which will be applied"

The push install of the Backup Exec 12.5 Remote Agent for Windows Servers (RAWS) always indicates "There are 5 updates which will be applied" after installing Backup Exec 12.5 SP4 and post SP4 hotfixes. Additionally during the push install the process may fail with a confection error.

Reported: 14 May 2011 by Steve Y

Product(s): Backup Exec - 2010, Backup Exec

Severity: Minor functionality

Status: Public fix available

Tech Note: More Information

Vxgather hangs on Gathering PDDE Logs for several hours.

VXGather appears to hang for several hours if Backup Exec Deduplication and OST \ PDDE LOGS is selected.

Large file count in folder path:
<Storage Location>\log\spad\ServerName.Domain.Local\pvlsvr.exe\spad\1

Reported: 13 May 2011 by dedupe-works | 1 comments - last comment 30 Jun 2011 by dedupe-works

Product(s): Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Investigating/gathering information

Tech Note: More Information

IDR: Wizard gives error message that it is not installed or credentials are not correct.

When running the Backup Exec Intelligent Disaster Recovery Preparation Wizard on the Media Server where IDR is installed a message pops up stating:

"Unable to find Backup Exec installation on ServerName. Ensure that the
proper credentials are used to connect to ServerName.

RESOLUTION:

Reported: 13 May 2011 by Sam Dickens | 1 comments - last comment 03 Jan 2013 by Fensterbrecher

Product(s): Backup Exec - 2010, Backup Exec

Severity: Minor functionality

Status: Will not fix

Tech Note: More Information

NDMP restore may fail if the Tape Drive Buffer size is change

NDMP restore or Redirect Restore may fail with the following error below if the Buffer size is changed on the Tape drive. This occurs when the Tape drive performing the NDMP restore is attached to the Backup Exec Media server. Example: If the Buffer Size on the tape drive was changed from 512K to 1MB and the Block size is set to 512K.

Reported: 13 May 2011 by Steve Y

Product(s): Backup Exec - 12.x, Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Public fix available

Tech Note: More Information

The Backup Exec server service is crashing at random intervals on Windows media servers using French locale settings

The Backup Exec server service may crash on several media servers at the same time on the same day. The same may then occur at a later date at different intervals in between. A temporary workaround to avoid this is outlined in the technote linked with this issue.

Reported: 13 May 2011 by BackupBjoern

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