Backup and Recovery Known Issues

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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 8.x, Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)

Severity: Non-data threatening / major functionality

Status: Will not fix

Tech Note: More Information

Incremental backup jobs fails intermittently with the Error EBAB0013

Problem

Reported: 08 May 2011 by David F

Product(s): Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Investigating/gathering information

Tech Note: More Information

Unable to perform GRT restores from duplicated set on tape when software encryption is enabled.

Problem

Unable to perform GRT restores from a duplicated set on tape when the duplicate job has software encryption enabled. This only occurs when the following are true:

The duplicate job spans across multiple tapes
The backup was done using the Microsoft Hyper-V agent or the Agent for VMware Virtual Infrastructure (AVVI)

Reported: 04 May 2011 by Chris Riley | 1 comments - last comment 06 Oct 2011 by sjbradbury

Product(s): Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Investigating/gathering information

Tech Note: More Information

Exchange 2010 Mailbox Restore using GRT (Granular Recovery Technology) will Restore Successful, however Expired Calendar Appointments will be Re-sent To the Users Inbox Awaiting Reply.

This issue has been seen on Exchange 2010 only, in DAG and/or Non-DAG Environments.

Summary of Issue:

(1) Exchange GRT Backups 100% Successful
(2) Exchange GRT Restores 100% Successful
(3) Pre-Approved/Expired Calendar Invites are restored to the Users Inbox.
(4) Opening the Restored Calendar Invite shows the Appointment is awaiting approval

Reported: 02 May 2011 by Jared S.

Product(s): Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Investigating/gathering information

Tech Note: More Information

With SAN/SSO installed, synthetic backup fails on the secondary server with "Final error: 0xe0000904 - An error occurred while retrieving catalog information."

Running a synthetic job on the secondary SAN/SSO server fails with error (V-79-57344-2308) - Final error: 0xe0000904 - An error occurred while retrieving catalog information.

Looking at the jobs, the incremental backups runs the same byte count as the full job of the synthetic set.

Reported: 02 May 2011 by Robert H.

Product(s): Backup Exec - 2010, Backup Exec

Severity: Minor functionality

Status: Investigating/gathering information

Tech Note: More Information

When attempting to backup the vCenter server within the same job that also has Virtual Machines (VM's) using the AVVI agent the backup may fail with "V-79-57344-33899 - The resource could not be backed up because an error occurred while connecting to the

This issue is currently under investigation.

Reported: 28 Apr 2011 by Ben L.

Product(s): Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Will not fix--Non-reproducible

Tech Note: More Information

The Backup Exec Remote Agent for Windows Servers Randomly crashes on the Backup Exec Media server during backups that use the Agent for Vmware Virtual Infrastucture (AVVI)

This issue is not slated to be addressed

Reported: 22 Apr 2011 by Ben L. | 1 comments - last comment 27 Apr 2011 by Sublaner

Product(s): Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Investigating/gathering information

Tech Note: More Information

Verify Job fails with 0xe0000602 - A query for media on which the data set being read is continued was unsuccessful

This condition is occurrring on a verify job of DeDuplication data, as it does not affect 100% of data sets we encourage custoemrs to log support cases as we need to narrow down the specific cause.

Reported: 21 Apr 2011 by Colin Weaver | 4 comments - last comment 01 Mar 2012 by KeirL

Product(s): Backup Exec - 12.x, Backup Exec - 2010, Backup Exec

Severity: Data threat/Security vulnerability

Status: Public fix available

Tech Note: More Information

Restore of an Oracle control file will Fail with 0xe00084ca (The data being read from the media is inconsistent) when Backup to Disk is selected as the target and the option "Maximum number of backup sets per backup to disk file” is set to 1

Problem:

Reported: 20 Apr 2011 by Robert H.

Product(s): Backup Exec - 12.x, Backup Exec - 2010, Backup Exec

Severity: Data threat/Security vulnerability

Status: Public fix available

Tech Note: More Information

An Oracle restore of a Backup with Software Encryption enabled will fail with “An error occurred when attempting to initialize encryption for job”

Problem:

An Oracle restore of a Backup with Software Encryption enabled will fail with “An error occurred when attempting to initialize encryption for job.”

Resolution:

Reported: 20 Apr 2011 by Steve W.

Product(s): Backup Exec - 2010, Backup Exec

Severity: Data threat/Security vulnerability

Status: Public fix available

Tech Note: More Information

When two or more Oracle Databases are backed up to a Backup Exec Deduplication Storage Folder during the same job the backup set is corrupted and a restore from the backup fails

Problem:

Reported: 20 Apr 2011 by Steve W.

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