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Backup and Recovery Known Issues

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Product(s): Backup Exec - 2010, Backup Exec
Severity: Minor functionality
Status: Public fix available
Tech Note: More Information

When backing up any licensed remote resources they may randomly fail for different jobs each time, and and at different stages in the job if it is backing up multiple resources

 

0xe000fe3c - Before you can back up this resource, you must purchase and install a license key for the appropriate Backup Exec agent

 

Reported: 24 May 2011 by Steve Y
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Product(s): Backup Exec - 2010, Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Getting a crash in bengine.exe during opt-dup operations between two Exagrid devices.  The problem is intermittent and does not occur on every job, or on the same jobs each time.

Getting the following in the event log

Faulting application bengine.exe, version 13.0.4164.113, faulting module THEFH_LibCatalog.dll, version 13.0.4164.113, fault address 0x000160a3.

Reported: 24 May 2011 by Stefan I.
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Product(s): Backup Exec - 2010, Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

GRT backups of Sharepoint Foundation 2010 data to BackupToDisk folder completes successfully, but leave document restore selections with name of user, not correct document name.

GRT Backup direct to tape shows the correct document names, but restores from this create documents with incorrect name, due to the staging to disk.

Reported: 23 May 2011 by Paul Jeal
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Product(s): Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
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This issue is currently under investigation.

Reported: 20 May 2011 by Ben L.
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Me Too!I have the same issue
Product(s): Backup Exec
Severity: Minor functionality
Status: Investigating/gathering information
Tech Note: More Information

This issue has only been seen to occur with Sharepoint 2010 Foundation and seems to be caused because of differences in search with Sharepoint 2010 Server where the issue does not occur.  Workaround is to manually start the search crawl after backup.

Reported: 19 May 2011 by RussP
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Me Too!I have the same issue
Product(s): Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Attempting to restore documents to disk, from a successful GRT Sharepoint backup, either from disk or tape, may cause the job to hang and not complete. The restore directory structure may be created, but the document(s) will not.

Reported: 19 May 2011 by Paul Jeal
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Product(s): Backup Exec - 2010, Backup Exec
Severity: Minor functionality
Status: Will not fix
Tech Note: More Information

 

When Backing up a remote Hyper-V server with GRT enabled to disk on a WIndows XP 32bit media server the Backup Exec Remote Agent stops on the media server.   The Backup Exec remote agent terminates when the job is in the "Updating Catalogs" status.

 

Reported: 19 May 2011 by Steve Y
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Me Too!I have the same issue
Product(s): Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

If standard remote agent selections are included in the same selection list as VMware selections then depending on the "Resource Order" and other job settings you may see a failure or the differential and incremental jobs running as a full jobs.

Reported: 17 May 2011 by Colin Weaver | <span class="field-content">1</span> comments - last comment 26 May 2011 by Jomy
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Minor functionality
Status: Investigating/gathering information
Tech Note: More Information

When using Backup Exec System Recovery Management Solution (BESRMS), to manage client machines, if one of those machines has more than one backup policy assigned to it and the description of one of those policies is modified, the machine will show up twice in the BESRMS Manage Tasks view. 

 

 

 

Reported: 16 May 2011 by Jim Sw
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Product(s): Backup Exec - 12.x, Backup Exec
Severity: Minor functionality
Status: Under construction
Tech Note: More Information

The push install of the Backup Exec 12.5 Remote Agent for Windows Servers (RAWS) always indicates "There are 5 updates which will be applied" after installing Backup Exec 12.5 SP4 and post SP4 hotfixes.  Additionally during the push install the process may fail with a confection error.

 

Reported: 14 May 2011 by Steve Y
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