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Backup and Recovery Known Issues

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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Minor functionality
Status: Investigating/gathering information
Tech Note: More Information

When using Backup Exec System Recovery Management Solution (BESRMS), to manage client machines, if one of those machines has more than one backup policy assigned to it and the description of one of those policies is modified, the machine will show up twice in the BESRMS Manage Tasks view. 

 

 

 

Reported: 16 May 2011 by Jim Sw
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Product(s): Backup Exec - 12.x, Backup Exec
Severity: Minor functionality
Status: Under construction
Tech Note: More Information

The push install of the Backup Exec 12.5 Remote Agent for Windows Servers (RAWS) always indicates "There are 5 updates which will be applied" after installing Backup Exec 12.5 SP4 and post SP4 hotfixes.  Additionally during the push install the process may fail with a confection error.

 

Reported: 14 May 2011 by Steve Y
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Product(s): Backup Exec - 2010, Backup Exec
Severity: Minor functionality
Status: Public fix available
Tech Note: More Information

VXGather appears to hang for several hours if Backup Exec Deduplication and OST \ PDDE LOGS is selected.

 

Large file count in folder path:
<Storage Location>\log\spad\ServerName.Domain.Local\pvlsvr.exe\spad\1

Reported: 13 May 2011 by dedupe-works | &lt;span class=&quot;field-content&quot;&gt;1&lt;/span&gt; comments - last comment 30 Jun 2011 by dedupe-works
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Me Too!I have the same issue
Product(s): Backup Exec - 2010, Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

 

When running the Backup Exec Intelligent Disaster Recovery Preparation Wizard on the Media Server where IDR is installed a message pops up stating:

"Unable to find Backup Exec installation on ServerName. Ensure that the
proper credentials are used to connect to ServerName.

 

RESOLUTION:

 

Reported: 13 May 2011 by Sam Dickens | &lt;span class=&quot;field-content&quot;&gt;1&lt;/span&gt; comments - last comment 03 Jan 2013 by Fensterbrecher
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Me Too!I have the same issue
Product(s): Backup Exec - 2010, Backup Exec
Severity: Minor functionality
Status: Will not fix
Tech Note: More Information

 

NDMP restore or Redirect Restore may fail with the following error below if the Buffer size is changed on the Tape drive.  This occurs when the Tape drive performing the NDMP restore is attached to the Backup Exec Media server.  Example: If the Buffer Size on the tape drive was changed from 512K to 1MB and the Block size is set to 512K. 

 

Reported: 13 May 2011 by Steve Y
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Me Too!I have the same issue
Product(s): Backup Exec - 12.x, Backup Exec - 2010, Backup Exec
Severity: Non-data threatening / major functionality
Status: Public fix available
Tech Note: More Information

The Backup Exec server service may crash on several media servers at the same time on the same day. The same may then occur at a later date at different intervals in between. A temporary workaround to avoid this is outlined in the technote linked with this issue.

Reported: 13 May 2011 by BackupBjoern
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Me Too!I have the same issue
Product(s): Backup Exec - 2010, Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

VMWare backups of Windows 2008 R2 servers to Tape, fail with multiple Exception errors for C: drive locations, but other drives are successful. These servers are configured with Italian language locale. The paths in the errors refer to areas of the VM server C: drive, that have Windows symbolic links (i.e. \Start Menu\Programmi, \Users\Administrator\AppData\Local\Cronologia, etc).

Reported: 12 May 2011 by Paul Jeal
3
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Minor functionality
Status: Public fix available
Tech Note: More Information

After adding the 'SMTP Email' settings in the Symantec System Recovery (SSR) graphical user interface (GUI), those settings are lost if the machine is restarted rather than being shutdown.

At the time of writing, the only available workaround is to ensure that the machine is shutdown, instead of being restarted, after adding the SMTP Email settings.

Reported: 11 May 2011 by Chris Riley | &lt;span class=&quot;field-content&quot;&gt;11&lt;/span&gt; comments - last comment 12 Apr 2012 by Chris Riley
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Minor functionality
Tech Note: More Information

After a computer has been deleted using Resource Manager in Symantec System Recovery Management Solution 2011 (SSR-MS), the computer is listed with it's GUID in the Backup Status section of the backup policy that was assigned prior to the computer being deleted.

Solution

Reported: 10 May 2011 by Chris Riley
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 8.x, Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Will not fix
Tech Note: More Information
Problem
Reported: 08 May 2011 by David F
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