Backup and Recovery Known Issues

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Product(s): Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Investigating/gathering information

Tech Note: More Information

Logical Drive in an Extended Partition missing from AVVI GRT Backup.

If an Agent for VMware Virtual Infrastructure (AVVI) file system Granular Recovery Technology (GRT) enabled backup of a Virtual Machine (VM) with an Extended Partition containing at least 3 Logical drives is performed, the backup job logs will not show that the 3rd Logical Drive was part of the backup of the virtual system.

Reported: 16 Mar 2011 by Colin Weaver

Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery)

Severity: Minor functionality

Status: Investigating/gathering information

Tech Note: More Information

Event log descriptions are not available when viewing computer details in Backup Exec System Recovery Management Solution (BESR-MS).

When viewing a computer details through Backup Exec System Recovery Management Solution (BESR-MS), the event log description is not available. The following is seen (see Figures 1 & 2 for more details):

Error: <Unknown result name 'ERROR_NUM_TEXT'>

Information: <Unknown result name 'INFO_NUM_TEXT'>

Reported: 08 Mar 2011 by Chris Riley

Product(s): Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Investigating/gathering information

Tech Note: More Information

Sharepoint: After restoring a deleted sub-site, Quick Launch and Top Link bar settings do not show as before.

If a Sharepoint Subsite, configured to have Top Link Bar and Quick Launch links inherited from the parent Site, is restored from a GRT backup, the job is successful and the site data will be restored, but the Top Link Bar and Quick Launch links will not be reinstated to the parent Site or the Subsite.

Reported: 07 Mar 2011 by Paul Jeal

Product(s): Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Public fix available

Tech Note: More Information

“[Microsoft][ODBC SQL Server Driver]Numeric value out of range” logged in catError.log during backups/duplicates.

[Microsoft][ODBC SQL Server Driver]Numeric value out of range is logged in the CatError.log file in the backup Exec logs directory. This can occur during backups or duplicate

An associated application event log error will also be present on the backup server that may look like the example below.

Reported: 04 Mar 2011 by dedupe-works | <span class="field-content">4</span> comments - last comment 15 Sep 2011 by Jan Lankowski

Product(s): Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Public fix available

Tech Note: More Information

Redirected restore of individual Exchange items fails with "Final error: 0xe00002fc - Cannot restore one or more mailboxes." when the mailbox alias does not match the display name.

This issue will not be addressed in Backup Exec 2010 R2. It is resolved by upgrading to Backup Exec 2010 R3.

Reported: 04 Mar 2011 by Ben L.

Product(s): Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Under construction

Tech Note: More Information

Backup of a virtual machine running SQL or Exchange complete with exception "unable to collect the necessary metadata to restore individual application items. You cannot perform GRT-enabled restores of application data from this backup

Reported: 02 Mar 2011 by Steve Y

Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery)

Severity: Non-data threatening / major functionality

Status: Investigating/gathering information

Tech Note: More Information

Installation of Backup Exec System Recovery Management Solution (BESR-MS) fails with 'A file not found error has occurred...'.

New installations of Backup Exec System Recovery Management Solution (BESR-MS) fail with 'A file not found error has occurred...' (Figure 1).

This error appears during the stage where Symantec Installation Manager (SIM) attempts to download the install files.

Reported: 01 Mar 2011 by Chris Riley

Product(s): Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Investigating/gathering information

Tech Note: More Information

Restores of files from secondary disks larger than 1Tb, fail from Incremental AVVI backups, with 0xe0009744 error

Restores from Incremental AVVI backups of remote VMWare servers, with DFS data and disks are over 1Tb in size, generate Exceptions and fail with the error '0xe0009744 - At least one directory in the backup set contains items that are not supported by Granular Recovery Technology'.

Restores from Full AVVI backups are successful.

Reported: 01 Mar 2011 by Paul Jeal

Product(s): Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Public fix available

Tech Note: More Information

Duplicate jobs for backed up virtual machines using AVVI do not show granular restore selections.

Status: This issue has been resolved with a Hotfix

Reported: 24 Feb 2011 by Ben L. | <span class="field-content">2</span> comments - last comment 25 Feb 2011 by Ben L.

Product(s): Backup Exec - 2010, Backup Exec

Severity: Non-data threatening / major functionality

Status: Public fix available

Tech Note: More Information

During a Granular restore of individual Public Folder items with Microsoft Exchange 2010 the Backup Exec remote agent may crash on the Exchange server

Status: This issue has been resolved via a hotfix.

Reported: 24 Feb 2011 by Ben L.

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