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Balancing between providing too much and too little information upfront, can seem like a bit of a high-wire act at times. Do you link to another page for more information or provide it by default at the risk of overwhelming users? To inform our ...
Blog Entry by Reshma Kumar | 19 May 2011 | 0 comments
In looking at the accordion on the right hand-side of our VeriSign homepage, we find that it performs relatively well. But we felt that "I need to" was more actionable than a more benign "Information for" label and perhaps we ...
Blog Entry by Reshma Kumar | 29 Sep 2010 | 0 comments