Ask anyone who has worked in IT for any length of time, and they will tell you the devil is in the detail. While a product might look great on paper or as part of a well-rehearsed demo, post-deployment the grass may not be so green. Frequently, the biggest issues with implementations or upgrades are caused by integration with technologies already in place. The more embedded a product is in the infrastructure, the more likely it is to hit challenges.
As Symantec is, essentially, a purveyor of infrastructure products and services, we are acutely aware of such issues – indeed, it is our business to help organisations of all sizes reduce the risks that they cause. And given that no technology has had a bigger issue on IT infrastructure over the past decade than virtualisation, we have made it our business to help organisations address that, too.
At VMworld this summer, we announced no fewer than 100 integration points with VMware’s cloud infrastructure products. Our efforts rest on three pillars, the first of which is to align our products to what is an increasingly virtual world. As well as general updates, changes and tweaks, a number of our products are now fully VMware Ready – including such flagship tools as Symantec Enterprise Vault and Symantec V-Ray enterprise backup.
In addition, we’ve extended some products to deal with the specific issues virtualised environments can bring. For example, the latest version of Veritas Cluster Server enables applications running within virtual machines to be monitored; and meanwhile we’ve extended our security and compliance portfolio to embrace the virtual, for example with our Data Loss Prevention, advanced threat protection and integrated threat intelligence products.
Finally we have released products that specifically deal with some of the unique challenges virtualisation can bring. For example Veritas Dynamic Multi-Pathing for VMware, which responds to the storage headaches intrinsic to dynamic infrastructure, such as monitoring for, and enabling failover in the case of data path failure.
Supporting these efforts are a range of activities including developing and documenting best practice policies, process workflows and technical APIs around our products. With both VMware and Symantec products being so fundamental to our customers’ IT environments, the number of integration points is a solid indicator of progress – we take these 100-plus reasons to be cheerful very seriously indeed.