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Add search reports for Incident, Change and Problem tickets

Created: 12 Aug 2011 • 2 comments
Taylor_907's picture
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After digging through the console for a while I realized that there was no out of the box way to search for a ticket unless you knew the case number.  In the old Altiris HelpDesk 6.5 days you could bring up the Find Incident page and search to your hearts content, but no more.  To combat this obvious issue I've built three reports that allow you to search by Process ID, Display Name, Primary Contact (email address), Case Description, Categories, Priority or Case creation date.  I hope these can help save someone some time and energy in their implementation.  I believe I've attached the reports correctly, if not please send me an IM.

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lthoele's picture

This is great, thanks!!

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skiierj's picture

Taylor_907,

 

You are awesome! I wonder why the SD development team couldn't do this the in SD 7.1.

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