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Adding an Attachment File Link to the Helpdesk E-Mail Template

Created: 04 Dec 2007 | Updated: 04 Dec 2007 | 1 comment
joamreynoso's picture
joamreynoso Partner
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If you need to add the attachment path to an e-mail template (to make attachments more noticeable and accessible to the help desk staff) all you have to do is add a small piece of code (listed below) into the appropriate e-mail template.

<a href=HDQUERY[[select a.url from dbo.workitem_attachment a where a.workitem_number = WORKITEM(workitem_number)]]>HDQUERY[[select a.name from dbo.workitem_attachment a where a.workitem_number = WORKITEM(workitem_number)]]</a>

These lines add a hyperlink to your template and will open the file attached to the incident.

Note: This works fine with just one attachment.
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JeffPeters's picture
JeffPeters
Adding an Attachment File Link to the Helpdesk E-Mail Template - Comment:08 Apr 2009 : Link

This wouldn't work for me if I had more than one attachment. Instead I used the Attachment_List macro:

 <table>
     REGEX{{ATTACHMENT_LIST[[<TR><TD><a href="$$url$$">$$name$$</a></TD></TR>]]}}{{(<TR><TD TAG=0)(.*?)(</TR>)}}{{ }}
 </table>

REGEX Must all be on 1 line.                          

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