Q: We have created our own e-mail templates and have no intention of using the default ones, so we wish to delete them. The 'List E-mail Message Template' page does not provide an option to delete a template, so can you delete them?
"The whole concept of application virtualization is excellent. It will doubtless have further reach in the long term than full-system virtualization. Rather than building VMs, you build what Altiris calls Virtual Software Packages (VSPs). This places the focus more on applications than on entire operating systems. It pushes virtualization to the application level."
Steve Massie of Incit Technology shares his solution for advanced SLA management whereby calls can be booked against an SLA and the response and fix times monitored using true business hours.
Q: Charles wrote, "We are planning on going live with Helpdesk Solution in two weeks and want to have the beginning incident number set to 300000 to avoid conflicts with our older tracking software. Is there a way to set the incident number to start at 300000?"
Q: I want an incident rule to reopen a closed incident when the user with a closed incident replies to an email message generated by Helpdesk. Is this possible?
