Adobe Acrobat Protected Mode and Enterprise Vault FSA
With Adobe Acrobat version 10 came a new feature called Protected Mode. It was aimed to improve the security of handling PDF files, and it's a great idea. There is a however a 'but'. With protected mode turned on Enterprise Vault FSA customers noticed that they were not able to open archived PDF files from the placeholder left behind after archiving. They would get messages saying 'Access denied' :
Workarounds :
* Disable Protected Mode
* Use a UNC path rather than a mapped network drive
(both per: http://www.symantec.com/business/support/index?page=content&id=TECH154478)
You can get several flavours of Acrobat (full installers too) from: http://www.softpedia.com/progDownload/Adobe-Reader-Download-2572.html
About Archiving and eDiscovery Community Blog
The Archiving and eDiscovery Community Blog is the perfect place to share short, timely insights including product tips, news and other information relevant to the Enterprise Vault and eDiscovery products. Any authenticated Connect member can contribute to this blog.
Comments 2 Comments • Jump to latest comment
Thank you for your sharing. Is this problem resolved in EV10 or with some EV patch/fix? Or, the same problem persists through EV 8/9/10 ??
As far as I remember it's the same across all veresions.
Many Thanks,
Rob
www.quadrotech-it.com - All your EV Tools
PS I hope that the post proves helpful.
Would you like to reply?
Login or Register to post your comment.