We all like the ease-of-use and access of the Altiris Agent logviewer application. It gives us quick and easy access to look at the agent-side logs. It is a bit cumbersome, and as the graphic below shows, you need to click the browse button to be able to view the other stored files on the computer.
One day, when needing to review the files for a problem that I was troubleshooting, I needed to look at some historical information in the logs, when lo and behold, I clicked on the Browse button and nothing happened. Why?
Well, I came to find out that a new security policy removing local administrator had been implemented. Access to this button, in the current agent code requires local administrator privileges to browse using the agent-side logviewer. If those rights are removed, then you will not be able to change files or folders.
As a workaround, downloading the contents of the Notification Server's Diagnostics folder (...\Program Files\Altiris\Diagnostics) to the local workstation, and running the Logviewer from that location will allow you to load and view any Altiris log files. This does require that .NET v1.1 be installed on the workstation.
Actually, this logviewer is much more flexible and useable than the agent side logviewer.