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Altiris 3 Day Workshops Thanksgiving Week

Created: 08 Nov 2010
jjesse's picture
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The company I work for, ITS Partners, Thanksgiving week is offering three workshops focusing on Altiris.  These workshops are all offered remote and will include hands on with the Altiris or Service Desk system.  These 3 workshops are $2,000 per person and if you are interested give It’s a call at (877) ALTIRIS.  Slots are limited so reserve yours today.  Workshops available:

  • Console Configuration:  This workshop will go over console configurations, security and best practices.  This workshop has been created from feedbck we have received from our customers.  The workshop will be very hands on with you having your own lab environment.  When you are through with the workshop you will be competent in the below areas:
    • Go over console security
    • How to create console security roles
    • How to create organizational views and groups
    • How to create filters
    • How to create custom menus
    • Console management best practices
  • Reporting:  This workshop will go over Notification Server native reporting and IT Analytics.  This workshop has been created from feedback we have received from our customers.  Did you know that IT Analytics is included with upgrade protection?  This workshop will be hands on in your own lab environment.  When you are through with the workshop you will be competent in the following areas:
    • Data structure
    • Where to look for information
    • How to use variables in reports
    • How to create drill down reports
    • How to use security scopes in reports
    • How to create Notification rules
    • How to use IT Analytics
  • Service Desk: This workshop will go over Service Desk and the workshop has been created from feeback we have received.  This workshop will be hands on and you will have your own lab environment.  When you are through with the workshop will be compentent in the following areas:
    • Routing rules
    • Review built-in process
    • Create a simple rule based on priority
    • Discuss custom routing based on classification
    • Reassignment rules
    • Review built-in process
    • Create a simple rule based on priority
    • Discuss copying routing rules to reassignment rules
    • SLA timers
    • Review built-in process
    • Discuss and demonstrate changing timers
    • Changing urgency and impact
    • Review where the values are set
    • Change the friendly values on the Self Service feeder
    • Discuss and demonstrate changing the priority matrix

For more information: http://www.itsdelivers.com/training_details.php?class_index=1251764