Altiris Helpdesk SLA Integration Software
Updated: 11 Mar 2009 | 1 comment
Steve Massie of Incit Technology shares his solution for advanced SLA management whereby calls can be booked against an SLA and the response and fix times monitored using true business hours.
Get the solution here, complete with installation instructions and code ZIP file.
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Comments
Does not appear to accomodate Helpdesk hotfix 27509
Is there a seperate version of this SLA Software to accomodate Helpdesk hotfix 27509 which seperates the WorkItemEdit.ascx into multiple pages? This software looks great and I would love to use it. It does not appear to accomodate the hotfix. Can we expect a newer version if there is not already one?
Pam Martz
Pamela S Martz
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