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Announcing the End of Life of Symantec Network Access Control 12.1

End-of-Life, End-of-Availability and End-of-Support Announcement
Created: 03 Mar 2014 • Updated: 03 Mar 2014 • 2 comments
Sara Pan's picture
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We have an important update to share with you regarding Symantec Network Access Control. At Symantec, we actively monitor security threats and trends in the industry, and after careful review and consideration, we have made the decision to End of Life (EOL) Symantec Network Access Control. The growth of Bring Your Own Device (BYOD) and the integration of access control technology into networking devices offered by most network hardware vendors have reduced the need for standalone NAC solutions. The discontinuation of Symantec Network Access Control will free up valuable resources to focus on our endpoint security offerings, including advanced threat protection and protection from newer security risks that impact your enterprise today.

Moving forward, Host Integrity, a feature of Symantec Network Access Control, will be integrated into a future release of Symantec Endpoint Protection (SEP). Customers who have SEP entitlement can continue to use the Host Integrity feature. Those who require advanced network access control capabilities should speak to their current network device providers whose products may have already incorporated this technology.

Symantec Corporation will be discontinuing the availability of Symantec Network Access Control, Symantec Network Access Control Starter Edition, and Symantec Network Access Control Enforcer with 6100 Series Appliance. This letter details the key dates that are of importance to you.

Note: September 3, 2014 will be the last date of availability for customers to order Symantec Network Access Control, Symantec Network Access Control Starter Edition and Symantec Network Access Control Enforcer with 6100 Series Appliance.

Symantec Corporation will End of Life (“EOL”) the product(s) identified in this notification including any Maintenance Packs (MPs) and/or patches for each version, in all released languages. Technical support and content updates for customers with current Basic Maintenance Support or Essential Support will be available until November 5, 2017. The frequency and quantity of these content updates will decrease over time. This notice describes the timelines for the delivery of support services for these products that have reached their EOL.

Symantec Product

Version

End of Life and start of Limited Support

End of Limited Support

Date of End of Support Life

Symantec Network Access Control

12.1

March 3, 2014

November 5, 2017

November 5, 2017

Symantec Network Access Control Starter Edition

12.1

March 3, 2014

November 5, 2017

November 5, 2017

Symantec Network Access Control Enforcer with 6100 Series Appliance

12.1

March 3, 2014

November 5, 2017

November 5, 2017

Note: There is no Partial Support period for these products.

 

Need more information?  We encourage you to download this Frequently Asked Questions (FAQ) document.

 

Support Life Cycle

End of Life: “End of Life” or “EOL” means when we cease marketing or distributing a Major Release and its related releases of Licensed Software. The End of Life date starts the timeline and process leading to End of Support Life for that Major Release and its related Minor Releases and Maintenance Packs.

Limited Support: Provided the customer maintains a current support subscription for the product, Symantec will provide Limited Support for issues at all severity levels until the date identified in the table above. “Limited Support” means a level of Support Services that we provide to you in response to a Case. A technical support engineer and/or applicable engineering resources will provide Fixes, and error corrections for your Licensed Software in accordance with Symantec support policies. Limited Support is limited to modifications or additions to the Licensed Software that establish or restore substantial conformity with its Documentation. Limited Support also includes access to Content Updates (if applicable) as described herein. Note that sometimes “Limited Support” may be referred to as “Full Support” or “Normal Support.”

During this period, we will determine when it will be most effective to develop a new Fix, e.g., in cases where there has been data loss, a production system is down, significant security vulnerabilities have been identified, or other significant defects. For other types of Problems, we will typically either provide an existing Fix, or workaround. Customers may also access Content Updates (if applicable) during this period as well. At the end of this period, we will stop providing Limited Support.

End of Support Life: When the product versions identified in the table above reach their End of Support Life, we will cease providing any Limited Support and any Partial Support. Please refer to the worldwide Symantec Enterprise Technical Support Policy (the “Policy”) at the link provided below for further details. In the event of conflict between timelines stated in this notice letter and those stated in the Policy, the terms of this notice letter will control to the extent of such conflict, and only with respect to the specific products and versions covered in this notice. In the event of conflict between deliverables stated in this notice letter and those stated in the Policy, the terms of the Policy will control.

For more information regarding the services provided in Limited Support, Partial Support, and Content Updates, please refer to the Symantec Enterprise Technical Support Policy at the link below or, alternatively, contact your Symantec Account Manager: http://www.symantec.com/business/support/support_policies.jsp

To receive timely notification on updates and the support lifecycle for your Symantec product, please sign up at the following link to receive Symantec Technical Support News Bulletins:

http://www.symantec.com/business/support/news_bulletins/

We also recommend that you periodically check our website by selecting your product, then release details, for information with respect to End of Life and End of Support Life for your specific Licensed Software.

Thank you for using Symantec Corporation products and services.

Sincerely,

Symantec Corporation

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JUSTICE's picture

Um wow.

Marcus Sebastian Payne
"So cyberspace is real. And so are the risks that come with it."
- President Barack Obama

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Shane_Mears's picture

If any Symantec NAC customers need assistance migrating off of SNAC I am here to help guide your organization to a solution that works best for you. I've been implementing Symantec NAC since the days of Sygate and I'm very familiar with the industry. I'm a Symantec Authorized Consultant as well. I have a great team behind me too.

Here is my contact: "shanemears at gmail.com". Include SNAC in the subject line so I can label them important.

Kind Regards,

Shane

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