At first glance, you might consider "another day at the office..." as a negative connotation about work. Similar to saying, "it's almost the middle of the week," or, "can't wait until it's Friday!"
Contrary to those popular sayings, "another day at the office" means something entirely different here at Symantec. I wanted to start this weekly blog to let you know some of the things we're doing at Symantec to stay focused on you as the customer. To give you an insight into this company, and what makes it tick. Every day presents a new challenge, a new opportunity for us to succeed in helping you, our customers.
What you probably know is that we are a big company with offices and organizations spread throughout the world. But, what you may not realize is the sense of an open door policy where people want to genuinely do "good" on behalf of the customer. In my short time here, I've received returned phone calls within a matter of minutes from VPs across the organization about issues we are seeing with a customer. People here pick up the phone and reach out to others, solve problems together, and reach across organizational boundaries to drive best in class solutions every moment, of every day.
In the coming weeks, stay tuned for some real-world examples of how we are focusing on you. In the interim, If you have a story about how Symantec helped resolve an issue for you, share it with the community! Until then, remember, we are Hear4U!