It's not easy being green! 

In my last entry, I suggested I'd "elude" to this "green" a bit more.  Hopefully, you are all aware there are a number of technical support folks currently on the SEP community helping answer questions, creating articles that can solve many end-users problems (see here):
https://www-secure.symantec.com/connect/forums/tro...

So, you may be asking what this has to do with "being green?"  Good question - the tech support staff has a green badge included with their profile, so you can always identify them on the community.

I'd like to ask you help make "being green" a bit easier by continuing the interaction with the support staff by following up, and letting us know if your issue is resolved, or what the current status of your issue may be.  We are all here to help you, and by providing your Case ID #, and other relevant information (like product version, etc.,) we'll be that much closer to helping you solve your issue.

Thank you again for your support, and we look forward to helping you.

Eric