Are there any pre-populated knowledgebases we can import into Altiris Helpdesk?
Jerry asked, "We're using Altiris Helpdesk at our company and are wondering if there are any knowledgebases (with both questions *and* answers) available for import? We could probably cut down on helpdesk calls and desk-side visits if our users had a few more of the frequently-asked-questions at their fingertips. Thanks!"
You're in luck Jerry. Helpdesk Solution is now available with two optional knowledgebase content libraries powered by Knowledge Broker:
KBI TotalBase Solution supports new and older desktop and Internet applications, operating systems, hardware, and more.
KBI MicrosoftBase Solution supports "everything Microsoft," including all versions of Microsoft desktop applications, a broad range of operating systems, and solutions for Internet problems.
KnowledgeBroker, Inc. is a leading supplier of knowledge-based computer support solutions for help desk technicians and end-user self-help. For more information, visit www.kbi.com.