Endpoint Protection

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Are You Getting Symantec's Security Expertise?  

Feb 10, 2015 04:31 PM

Your protection is really only as good as your most recent security update.

Each day, Symantec’s Security Technology & Response publishes more than 1,050 signature files. These definitions protect against the latest mass malware, while Insight queries and SONAR work to detect zero-day threats that fall outside the scope of signatures. Are you getting the full benefit of Symantec’s security expertise?

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As people who are passionate about Symantec Endpoint Protection, we’re always looking for ways that organizations can get the full protection they need, and are entitled to. Considering the world’s complex IT environments, always-on technology and the cybercriminal’s ever-mutating tactics, we need to be more vigilant than ever to maximize protection, performance and operational efficiency.

Organizations running expired, outdated or under-deployed Endpoint Protection are left exposed to undue security risk. To ensure continuous protection, remember to:

  1. Renew maintenance contracts on time - always
  2. Keep up to date - install the most current SEP version and avail of the latest product updates
  3. Ensure adequate SEP license coverage for all endpoints
  4. Configure SEP carefully to gain maximum benefit from all product features
  5. Inform and educate on how to avoid security risks

Our next point is simple – Customers with current SEP Maintenance are entitled to MORE than just Technical Support. A valid* maintenance contract ensures daily protection from the latest security threats with the most recent antivirus definitions; protection against new and advanced threats via Insight queries and SONAR enablement; as well as break fixes, patches and product enhancements available through new releases.

Beyond the full protection stack on the endpoint, customers also have access to self-paced training to hone their security skills and improve SEP deployment configurations to maximize protection and performance.

Keep Maintenance current and avail of: (See HOWTO109566)

  • Continuous Protection: Automatic delivery of critical security content updates (e.g. virus definitions that provide new algorithms to deal with new virus strains and updated URL lists for anti-phishing). Without a valid maintenance contract, you are no longer entitled to content and your system becomes vulnerable.
  • Cutting-edge product features & unrivalled product reliability: Symantec’s Security Technology & Response (STAR) team consistently develops advanced technology capabilities and state-of-the-art features to stay ahead of threats and maximize SEP’s performance.
  • Rapid response and resolution from Technical Support when you need it most: Access specialized SEP engineers, 24X7 in multiple languages, every day of the year.
  • Security Compliance Protocols: Continuous detection and minimization of vulnerability windows that allow you to meet industry and government protocols and support your security compliance requirements.
  • Prioritized handling of suspicious files: Jump the queue and receive detailed reports from Symantec’s Security Technology & Response team.
  • Cost Savings: Upgrade to the latest version at no extra cost and benefit from long-term savings by never having to buy new versions.
  • Education: Become security savvy - access Symantec’s eLibrary with over 1500 on-demand, online training modules and keep current with Symantec’s Security Response Blog.
  • Tools: Avail of SEP diagnostic utilities such as SymHelp, SEP Analyzer and SERT to get the most from your product and assist with common deployment issues, data analysis and reporting.
  • Self-help options:
    • Log your case online using MySymantec
    • Access our Technical Support Knowledge Base for technical notes, how-tos, tips and more
    • Engage online with your peers and Symantec technicians in our Connect Forum

A valid SEP maintenance contract guarantees continued access to security content, the latest product innovations and Symantec expertise. Once Maintenance expires, organizations are leaving themselves vulnerable and are complicating the path to remediation by forgoing access to Technical Support. The long-term implication of such risk can be devastating to most businesses, especially in terms of reputation and productivity. The risk also includes financial exposure, as it costs more to buy new versions than it does to pay maintenance; not to mention the high costs associated with a security breach.

In closing, some advice: Stay protected with SEP Maintenance and let Symantec actively look after your cybersecurity.

* A maintenance contract is considered “valid” when both term (start and end dates of the maintenance term) and quantity (maintenance contract quantity should match software license entitlement quantity of the product being supported) criteria are met. Maintenance cover will be denied to expired maintenance contracts or to maintenance contracts with insufficient entitlement cover.

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