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Are you ready for an upgrade?

Created: 25 Jan 2010 • Updated: 26 Jan 2010 • 19 comments
Swathi Turlapaty's picture
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Good news! Backup Exec 2010 has launched today with the Trialware available for download from February 1, 2010. The new product encompasses great new features like Deduplication and Unified Archiving. To read the complete list of new features key benefits and to download the trailware, please visit  the Backup Exec website.

Have questions on how to upgrade?  Please refer to this document that walks you through the upgrade process.

Getting back to Connect, we have created some great information in regards to the new product launch. Here is a video that explains the product's deduplication feature. Check this Group page for finding all the BE 2010 and BESR 2010 information in one place.  Don't forget to add it to your favourites. 

In the process of your upgrade,  with any questions, comments, suggestions and great information you are sharing with the community regarding the new product, we encourage you to please make sure to tag the content with the appropriate Version (2010), the Topics (Installation, Upgrade etc) and the public group "BE 2010 and BESR 2010 Launch". It helps us track the common issues and escalate it to support as needed.

Thank you!

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Inactive Account's picture

Is there any release dates? or When will it be available in the Market?

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nhej-'s picture

The information on the website for Backup Exec 2010 is a pre-release notification and version 2010 will not be released until February 1, 2010.

On February 1 you can start using Backup Exec 2010 by downloading it on the trialware site and running it on trial mode. 

To learn more about this new product, Symantec Backup Exec 2010, release, please visit:http://www.symantec.com/business/backup-exec-for-windows-servers

You can also access further information on our web site at the following address:http://www.symantec.com/business/products/family.jsp?familyid=backupexec

 

Cheers!
"Those who Appreciate Quality Enjoy it Responsibly"
---------------:)---------------------------

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Christopher Sorel's picture

Those with current maintenance should see an email when?

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nhej-'s picture

At this time, the planned delivery of upgrade notifications to eligible customers or with customer who has current maintenance is approximately 1-2 weeks after the general release date, however, this time frame is subject to change due to the prevailing factors at that time.

Cheers!
"Those who Appreciate Quality Enjoy it Responsibly"
---------------:)---------------------------

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CraigV's picture

What is the trialware time period? 60-days as with Backup Exec 12.5?
Are the licenses for our clients going to be immediately available if they have that in their SLA with Symantec?

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

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nhej-'s picture

The trial ware for Backup Exec 2010 is just teh same with Backup Exec 12.5

Cheers!
"Those who Appreciate Quality Enjoy it Responsibly"
---------------:)---------------------------

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CraigV's picture

Great, thank you jhen!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

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nhej-'s picture

Your most welcome CraigV

Cheers!
"Those who Appreciate Quality Enjoy it Responsibly"
---------------:)---------------------------

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baillard's picture

     Does anyone have the SHA-1 or other checksum to verify the trial download of BEX 2010 from the Trialware url http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.2896_MultiPlatforms_Multilingual_DVD.iso ?

     Also it appears that the managed downloads section of FileConnect linked from the Licensing Portal is broken, it opens a popup window without any scroll bars so you have to navigate by selecting blocks of text!  If you manage to naviagate the tiny window the Java download applet from fileconnect.symantec.speedera.net generates warnings that it appears to be expired if you are using Java 6 Update 17 on Vista SP2.  The certificate expired Sun Sep 13 16:59:59 MST 2009.

      Lastly I also tried to report this via the Symantec Customer Care website at https://customercare.symantec.com/app/, however it is caught in an infinite reload loop in both Firefox 3.5.7 and IE 7.  Hopefully I'll get a response from the FileConnect download survey about these errors.
   Update from Symantec Support, if you navigate directly to the FileConnect URL (which requires knowing the correct serial number) the window size issue is not a problem, however the Java applet remains expired.

Updated 13:46, corrected expiration date of certificate and added suggestion from Symantec Support.

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jensja's picture

Will the SBS variant of Backup Exec 2010 support installation on Server 2008 Hyper-V host with SBS in a virtual machine? (Impossible with 12.5) What kind of solution do you offer for this setup?

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Support-mcc's picture

That's is not a Symantec issue.  It is a Microsoft issue.  When you have SBS 2008 running as a GUEST in a Hyper-V setup.  The GUESS have no way to access the SCSI tape drives.  Therefore BackupExec can't see it.

I have the same problem.

I have heard but have not tried that VMWARE does support access to SCSI tape drives from the GUESS session.

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jensja's picture

since the package is sold as a backup solution for SBS 2008 premium which contains everything needed to install SBS as a hyper-v guest. But Symantec doesn't care.

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nesha's picture

i need help removing a virus the only way i can think of that i got is is i download music at mp3raid.com HELP!!

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UnitedMike's picture

Anybody performed an upgrade in a live environment? How did it go?

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CraigV's picture

Just upgraded 1 of my servers and promptly lost all my data! Doh!!!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

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Swathi Turlapaty's picture

@balliard : Symantec is aware of the issue and is working on a fix sometime soon. More updates to come. Please stay tuned.

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Frank Law's picture

Please don't upgrade it before you test it first, there are many issues and updates to come, read the documents and best practice guide first before you do upgrades.

May all your issue be resolved... Symantec Enterprise Support.

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CraigV's picture

I did an upgrade on 2 sites...no hassles. Called for my licenses...none available! Doh!!!
I don't intend to upgrade any other sites until my customer's upgrade licenses come through...

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

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NventuresMedia's picture

I've tested on over five different sites and no huge hassles either. I wil be curious to see if there is some database issues when I go through some html 5 updates.


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