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Attack of Cosmic Rays: Latitude E6430 Superspeed USB ports

Created: 21 Aug 2012 • 8 comments
ianatkin's picture
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Just spent the last few days trying to figure out why my Dell Latitude E6430 wasn't responding on the Super-Speed USB ports in Windows XP. It came in with BIOS rev A02 and defied valiant attemtps to get a response in Windows from these ports. USB mice, Keyboards and Flash drives all failed to get a response from the port.

After a support call with Dell, I upgraded to A03 (although no release notes on the A03 update to say what this update resolves). Still no joy. Left it alone for three days and this morning plugged in a USB Flash drive.And magically it all worked. Hmm.... perhaps I didn't reboot enough after upgrading to A03??

So I got hold of the A02 BIOS and downgraded. USB ports still fine. WHAT?!?!? Nothing I can do now can return the machine to it's previous state of buggered USB 3.

Go figure huh? Time to blame it all on comic rays and move on. The alternative is of course to accept that I'm going mad. Naturally, that I'll never do!

hardware evaluator's note from the trenches: the pesky accelerometer drivers will kill XP sysprep every time.  You can't do the trick of downgrading the drivers anymore to resolve the sysprep hang as the older accelerometer drivers just don't work for the modern chips. This now must be installed as a post-installation job which is pretty icchy.

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Andrey Shipov's picture

Hi Ian

We had similar issue with HP laptops HP 8460p and 6460b.

Both of htem come with USB3 ports on t the left and USB2 on the right hand side.

After manual driver extraction it appeared that drivers for USB2 and USB3 are in the same folder and only USB2 drivers were installed during sysprep on both Windows XP and Windows 7. USB3 port did not work at all.

The solution was to split USB3 and USB2 drivers in to 2 separate folders.

Windos XP installs both drivers during sysprep fine now.
Looks like device manager cannot find USB3 driver in the same folder, after USB2 drivers are installed, during the same installation run.

Windows 7 installs drivers via dpinst script and we just have to run it twcie for theses models.

Hope this helps

Andrey Shipov
IS Infrastructure Senior Engineer
Manchester, UK

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ianatkin's picture

Hi Andrey,

That just sounds like it might be the issue. Perhaps at some point in my testing separated these drivers out accidentally at some point...

What are your driver IDs for USB2 and USB3?

Kind Regards,
Ian./

Ian Atkin, IT Services, Oxford University, UK

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Andrey Shipov's picture

Hi Ian
Hardware ids are below.
USB2 drivers are installed fine from chipset drivers set.
USB3 didn't install, after investigation I found that computer has two USB3 devices: Host Controller and Root hub.
I separated USB3 drivers into individual folders and drivers are getting installed now.

Renesas Electronics USB 3.0 Host Controller
PCI\VEN_1033&DEV_0194&SUBSYS_161C103C&REV_04
PCI\VEN_1033&DEV_0194&SUBSYS_161C103C
PCI\VEN_1033&DEV_0194&CC_0C0330
PCI\VEN_1033&DEV_0194&CC_0C03

Renesas Electronics USB 3.0 Root Hub
NUSB3\ROOT_HUB30

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
PCI\VEN_8086&DEV_1C26&SUBSYS_161C103C&REV_04
PCI\VEN_8086&DEV_1C26&SUBSYS_161C103C
PCI\VEN_8086&DEV_1C26&CC_0C0320
PCI\VEN_8086&DEV_1C26&CC_0C03
 

Andrey

Andrey Shipov
IS Infrastructure Senior Engineer
Manchester, UK

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ianatkin's picture

Hi Andrey,

Thanks for the work you put in there -fabulous!

On your XP machines, do you see the Renesis controller? I can't get these drivers to install under XP at all -after sysprep runs if I do a scan of c:\windows for nusb*.sys I don't get any returns.

This might be by design, as there are some indications that Intel do not support USB3 under XP... and that the xhci controller is downgraded to ehci... but the fact that XP drivers are supplied get's awful confusing..

Can you throw any more light on this one?

Kind Regards,
Ian./

Ian Atkin, IT Services, Oxford University, UK

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Andrey Shipov's picture

Hi Ian

Below is the USB section of the device manager on HP8460p with Windows XP and I can see Renesas controller. I did not test the USB ports for speed, but all USB2 and USB3 ports are working.

I can also find nusb3*.sys files in drivers folder

I have attached XP USB3 drivers for you to try.

I have a workaround for the XP drivers that don’t want to install from sysprep, but installed OK from the manufacturer installation file.
First I install the driver manually on computer and make sure it is working, and then I use “My Drivers Professional” to extract drivers from the system, most of the time extracted drivers work with sysprep.

Windows 7 is much easier: Install driver, make sure it is working, get it out from:
C:\Windows\System32\DriverStore\FileRepository

Good luck
Andrey

AttachmentSize
USB3drivers.rar 111.86 KB

Andrey Shipov
IS Infrastructure Senior Engineer
Manchester, UK

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ianatkin's picture

Brilliant -will give these a shot when I'm in office tomorrow. Many thanks.

Kind Regards,
Ian./

Ian Atkin, IT Services, Oxford University, UK

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Andrey Shipov's picture

HI Ian
didi you manage to fix it?

Andrey

Andrey Shipov
IS Infrastructure Senior Engineer
Manchester, UK

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ianatkin's picture

Hi Andrey, not yet. I'm away from the office until mid-october. Am trying to convince a techs to set something up in my absense.... will feedback here the result...

Ian Atkin, IT Services, Oxford University, UK

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