Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Endpoint Management Community Blog

Attention de mettre à niveau au sp2 avant d'utiliser le kit de désinstallation PCAnywhere sp1

Created: 07 Mar 2012
Pascal KOTTE's picture
+1 1 Vote
Login to vote

Voici une information importante pour les utilisateurs PC anywhere:

We have recently been advised that some of our customers are trying to uninstall pcAnywhere Solution version 7.1 SP1 through the ITMS Console. Doing so will disable DCOM services on the machines that have the agent installed, this is a known issue as outlined in

Disabled DCOM Services can cause an application to stop working such as Symantec Backup Exec System Recovery.

To perform a successful uninstall of pcAnywhere Solution version 7.1 SP1 from a customer’s environment, a customer should first upgrade to pcAnywhere Solution 7.1 SP2 and ensure that all machines with an active agent  are upgrade to version 7.1 SP2. Once all machines are upgraded it will then be possible to perform a successful uninstall without affecting DCOM services.

When pcAnywhere Solution 7.1 SP1 is uninstalled, it resets a registry key that disables DCOM services.

Applications requiring DCOM services to communicate will fail to connect to a remote system. Some examples of this are Microsoft Remote Assistance, and Symantec Backup Exec System Recovery.

Upgrade the environment to pcAnywhere 7.1 SP2 before performing an uninstall of pcAnywhere Solution.