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Attention de mettre à niveau au sp2 avant d'utiliser le kit de désinstallation PCAnywhere sp1

Created: 07 Mar 2012
Pascal KOTTE's picture
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Voici une information importante pour les utilisateurs PC anywhere:

We have recently been advised that some of our customers are trying to uninstall pcAnywhere Solution version 7.1 SP1 through the ITMS Console. Doing so will disable DCOM services on the machines that have the agent installed, this is a known issue as outlined in http://www.symantec.com/docs/TECH109673

Disabled DCOM Services can cause an application to stop working such as Symantec Backup Exec System Recovery.

To perform a successful uninstall of pcAnywhere Solution version 7.1 SP1 from a customer’s environment, a customer should first upgrade to pcAnywhere Solution 7.1 SP2 and ensure that all machines with an active agent  are upgrade to version 7.1 SP2. Once all machines are upgraded it will then be possible to perform a successful uninstall without affecting DCOM services.

Problem
When pcAnywhere Solution 7.1 SP1 is uninstalled, it resets a registry key that disables DCOM services.

Symptoms
Applications requiring DCOM services to communicate will fail to connect to a remote system. Some examples of this are Microsoft Remote Assistance, and Symantec Backup Exec System Recovery.

Solution
Upgrade the environment to pcAnywhere 7.1 SP2 before performing an uninstall of pcAnywhere Solution.