AutoSupport for Appliances
AutoSupport provides proactive and automated support experiences for appliance customers. When enabled, AutoSupport proactively monitors appliance hardware components, automatically creates support tickets if necessary and forwards them to partners/support teams to expedite issue resolution. With AutoSupport, appliance issues get resolved even before the customer becomes aware of the issues. The following materials provide information on AutoSupport benefits and on how to enable AutoSupport. These are great external assets to keep handy and leverage during customer conversations on AutoSupport.
Quick video on how to enable AutoSupport: http://bit.ly/EnableAutoSupport
AutoSupport home page : http://go.symantec.com/autosupport
AutoSupport Solution Overview: http://bit.ly/ASSolBrief
AutoSupport FAQ: http://bit.ly/ASfaq