Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.
Backup Exec

Backup Exec 2012 upgrade experience-participants wanted

Created: 29 Oct 2012 • Updated: 28 May 2014 • 4 comments
Jessica_BEusability's picture
+1 1 Vote
Login to vote

The usability team will be conducting multiple studies on the Backup Exec 2012 upgrade experience.  We are beginning to recruit customers now.

We are looking for customers who:

  • Have not upgraded to 2012
    • Part 1: 1 hour chat about how you set up your environment, run your jobs, use storage and reports, etc.
    • Part 2: Want to see how your data would upgrade to BE 2012? This is an opportunity to upgrade your data on our virtual machines without touching your production environment. To do this, we will need to have you upload a copy of your BE databases to our secure FTP server.
  • Already upgraded to 2012
  • Part 1: 1 hour chat about how you set up your environment, run your jobs, use storage and reports, etc.
  • Part 2: We want to understand what your experience was like during the upgrade process to BE 2012. We want to know what you liked/didn't’t like, what functionality you gained/lost.

You do not have to participate in both Part 1&2. You can pick to participate in Part 1 or 2 or both!

We are dedicated to making your experience using Backup Exec the best. To do this we need your feedback. Please contact us at if you would like to participate in the study.

Comments 4 CommentsJump to latest comment

captain jack sparrow's picture

Hi Jessica

Can partners also participate in this, or any plans for partner sessions?

 Cheers !!!


Login to vote
Jessica_BEusability's picture

Hello Captain Jack Sparrow. So are you a partner by day and Captain at night? Just curious. :)

Yes, I would like to hear feedback from partners. Could  you email me so that we can set up a time to conduct phase one of testing?

thanks so much!

Jessica Rich

Login to vote
David Reder's picture

I would be interested in particpating.

Login to vote
Jessica_BEusability's picture

Hi David

 The schedule to sign up is here. I look forward to hearing your feedback.

Hello Backup Exec customers! We are conducting a 2 part usability test on the upgrade experience from 2010 to 2012. We would like participation from customers  who have upgraded and those who have not upgraded.

For those that have upgraded, we are interested in hearing about your experience.

For customers that have not upgraded, we would like to know how you set up your 2010 environment. In addition we would like to perform an upgrade of your BE databases on our secure FTP server. We would need a copy of your BE database to do this. This will allow you to see and give feedback on what your environment would look like in BE 2012.

If you are interested, please schedule your appointment here:


Jessica RIch

Login to vote