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Backup Exec

Backup Exec Install Blog (DLO7 Upgrades)

Created: 11 May 2012 • Updated: 28 May 2014 • 17 comments
Nick Elmer's picture
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When your users are mobile, protecting their data requires applications that detect a network presence and copy the data up to the network for backup during a regular nightly backup job. In Backup Exec 2010 and earlier versions (going back to the 10.x days), a Backup Exec option called the Desktop and Laptop Option (DLO) did just that. If you purchased Backup Exec Small Business Server Edition, a limited seat DLO license was provided with the product. All other Backup Exec versions provided the option of installing DLO on a trial basis, or as paid-for option based on the number of clients (seats) you needed to protect.

With Backup Exec 2012, things have changed! DLO is no longer included when you upgrade to Backup Exec 2012. Instead, DLO has now become its own product called Symantec DLO 7. As such, transitioning from the earlier DLO Option to the new Symantec DLO 7 product, along with the migration of your DLO Option data, now takes on significant importance. If you are upgrading from Backup Exec (12.5, 2010 R1, R2 or R3) to Backup Exec 2012, the following process ensures a smooth transition.

  1. First, upgrade to Symantec DLO 7.

    Download and install the Symantec DLO 7 product. During the installation, DLO 7 migrates existing information from the previous Backup Exec DLO option to Symantec DLO 7. While the installation preserves your settings and profiles, the installation also removes the Backup Exec DLO Option silently from Backup Exec after the migration successfully completes.

    NOTE: DLO clients must be upgraded after migration as well.
     

  2. Next, upgrade to Backup Exec 2012.

    Download and upgrade Backup Exec 2012 by following the upgrade steps in the Backup Exec 2012 Quick Installation Guide.

Those of you running the Backup Exec Small Business Edition received a bundled license for the DLO Option that cannot be unselected (without applying a 2010 R3 patch). If you no longer want to use the DLO Option, but want to upgrade to Backup Exec 2012 without the DLO Option’s functionality, use the following steps:

  1. Upgrade your Backup Exec installation to Backup Exec 2010 R3.

    NOTE: If you are running Backup Exec 12.5, you can remove the DLO option without applying patches. See step 4.
     

  2. Apply all available patches to your Backup Exec media server.
  3. Start Backup Exec.
  4. Click Tools > Install Options and Licenses.
  5. Clear the check box for the Desktop and Laptop Option.
  6. Finish the installation.
  7. Upgrade to Backup Exec 2012.

It has been exciting to watch the Desktop and Laptop Option go from proof of concept to a viable data protection option. It’s even more gratifying now to see it as its own product release. Our team has worked hard to ensure a smooth transition for you during the upgrade process. We are confident in the results, and hope you agree!

Comments 17 CommentsJump to latest comment

Juve's picture

One more reason to stay with BE 2010 R3...

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PaulPW's picture

The above steps did not help me, it was still complaining about DLO. Upgrade to BE2012 migrates DLO out of BE into Symantec DLO 7. I had to take those steps:

1. Uninstall newly installed Symantec DLO 7, but keep SQL instance DLO

2. run BE 2010 R3 setup and add DLO option.

3. run BE 2010 R3 setup again and remove DLO option, see KB http://www.symantec.com/business/support/index?page=content&id=TECH180330

4. restart server

5. Now install Symantec DLO 7

After all the above steps were done, upgrade finished successfully.

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Nick Elmer's picture

Thank you for the feedback Paul. Were you using DLO before? Were you using SBS by chance? By following the steps you mention above, you would not have migrated the DLO data to Symantec DLO 7. Was that your intention?

Thanks,
Nick

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Naca's picture

I burned BE 2010 on DVD and tried to uninstall DLO but it doesn't work.

I get a message "The path selected is not a valid installation DVD.".

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Nick Elmer's picture

Hi Naca,

I just noticed your comment. Did you get this resolved or do you still need input? I apologize for not responding sooner!

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Naca's picture

Hi Nick,

Expert from local company solved my problem. It was not easy job even for him.

Best regards,

Naca

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Nick Elmer's picture

Hi Naca,

Thank you for the update. I would love to know more details about the issue if its possible.

Thanks,
Nick

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Naca's picture

 

Hi,

I am sorry but I cant remember all details.

Sorry...

Naca

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JavierTI's picture

I have a problem, what happens is that they use DLO but was installed, you uninstall it to migrate to 2012 and if achieved bakcupexec uninstall dlo DLO but SQL process is still active and will not let me migrate! and also install the DLO to migrate the dlo DLO to 7 and not leave me ... any help!

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Nick Elmer's picture

Hi JavierTI,

It sounds like you removed DLO to upgrade to Backup Exec 2012, and that was successful. Now you are trying to install DLO 7, but its not migrating your data. Please verify that my understanding of your issue is correct.

If so, We have ran into other cases where the customers got into this situation, and I believe we have an answer for them. I have emailed one of my support contacts to get more details on our recommended steps(He is OOO today). One of us will update you shortly with an answer. Thanks for your patience.

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JavierTI's picture

dlo was installed but never used, now I wanted to migrate the dlo bk 2012 does not allow me to uninstall it then everything transparent as I did in more customers, but not the process of maintenance DLO dlo sql and still active.

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Sam Dickens's picture

Hello Javier,

 

You may need to manually upgrade the previous DLO database to the new version.  Follow this TechNote to see if it helps.

http://www.symantec.com/business/support/index?page=content&id=TECH186484

 

Thank you,

 

Sam

 

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JavierTI's picture

not a priority for my install I want is DLOV7 may stop working as the services told him that in my opinion are the ones I will not let me migrate to bkexec2012 please urgent my servers are in production and are not working 100% is critical this situation. Thank you.

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Nick Elmer's picture

Hi JavierTI,

I read your reply and I am not totally certain I understand your issue. Since you are in production, I would recommend you open a case with our support team. That would be the fastest resolution. If you have a case number, please email it to me so I can review it.

Thanks,
Nick

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DariusM's picture

I completely and carefully followed item #1 in upgrading BE DLO 2010 R3 to Symantec DLO. The upgrade is not perfectly successful, all profiles and users were migrated, and I can push the Agent upgrade to my clients.

 

One thing I ntocied as of now is when I configure the E-mail and Pager Notfification... i received this error message

 

Warning V-138-32768-65535
Catastrophic failure

Initizlisation of Notification dialogs failed (0x8000FFFF)

Please assist.

Thanks

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Nick Elmer's picture

Hi Darius,

I have not seen that failure before. I would recommend running a repair of DLO and see if that corrects the issue. You can run a repair from Add/Remove programs. If not, then I would suggest that you open a case with our technical support for further troubleshooting.

Thanks,
Nick

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rtorvenyi's picture

DariusM,

 

run the DLO console "as administrator"

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