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A best practice in consumer security education

Created: 20 Jan 2010 • Updated: 18 Dec 2012
Tim Callan's picture
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I recently discovered the fantastic work PNC has done on its site to educate its users about secure online banking and use of financial services. This area of the site includes not just the standard basic advice but goes into truly deep content such as real examples of phishing e-mails, a place for customers to report fraud, and a detailed description of what green address bars (and other colors) mean on a site. Every site that deals with financial or other confidential information should do this well in educating its users about security, and I encourage all such online businesses to make a point of providing thorough guidance to their customers about how to be secure when interacting with them online.