Can I automatically add an additional comment to a new incident?
Tony asked, "Is there a way to automatically add an additional comment to a new incident?"
Tony, you can automatically add comments to a new incident using an Incident Rule. Set up a new rule and in the "Set these properties" box add Comment and on the following page add WORKITEM(workitem_comment) to keep what has already been set and then insert whatever comment you wish to add. Set the When property to "Only when incident is new", make sure active is set, and save.