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Cannot Mount USB Storage Devices After Restoring an Image That Contains Deep Freeze 

Dec 02, 2008 10:39 AM

I just had a customer with an issue where after restoring an image from a machine of identical hardware, they could not get a USB storage device to install correctly. The Windows New Hardware Installation Wizard starts up but then fails to add the new device.

Software used Ghost 11.5.0.2141
Hardware Dell GX280

The issue seems to stem from the fact the customer took the image off of a machine with Deep Freeze on it. He did thaw the machine before taking the image. Deep Freeze may need the file system layout to be pretty identical to the source of the image for it to work.

As far as I can tell this more than likely is an issue within Windows to detect hardware. And with the introduction of Deep Freeze the issue may be even more compounded.

Regardless of the underlining issue, this can be worked around, in some cases, by using the -fdsp and -ntexact switches.

-fdsp Force Disk Signature Preserve. Use to resolve bootup failures after cloning a disk on a Windows 2000/XP computer, especially when the disk and controller are the same in the source and destination computers, but the partition sizes or layout are different. This switch preserves the signature bytes on the destination disk when performing a disk-to-disk or image-to-disk cloning operation. This switch prevents Ghost from automatically forcing a disk initialization, which Ghost does by default when imaging a Windows 2000/XP disk.

And

-ntexact Enable an exact restore of the NTFS source volume layout.

As far as I have been able to tell this has provided a satisfactory work around to the issue, though I have iterated to the customer this is more than likely a Windows issue.

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