When you create or edit an incident in the Altiris Helpdesk, pressing the Tab key from the textbox labeled Title: takes you to the control bar when it really should take you to the textbox labeled Comments:. To correct this you will need to edit the WorkItemEdit.ascx user control.
First you should follow the normal procedure for creating a custom console as explained in the Helpdesk Reference manual. Create the custom.config file and redirect the file id="WorkItemEdit" to your custom copy of the WorkItemEdit.ascx file.
Having done all that, open your custom copy of the WorkItemEdit.ascx file with your favourite text editor and locate the FinalizeTemplate subroutine. Scroll down a few lines and just before the line End Sub add the code:
Save the file. Now when you create a new incident or edit an existing one, pressing the Tab key from the Title textbox will cause the cursor to jump to the Comments Textbox.