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Clients move to the Default Group Automatically

Created: 21 Aug 2009
Warrior6945's picture
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Clients move to the Default Group Automatically

Even after replacing the sylink.xml the clients move to the Default group automatically.
This happens as a lot of tmp and dat files are generated in the AgentInfo Folder

PERFORM THE FOLLOWING STEPS TO RESOLVE THE ISSUE:

1. Stop the Symantec Endpoint Protection Manager service
2. Browse to the following location
    C:\Prog Files\Symantec\ Symantec Endpoint Protection Manager\data\inbox\AgentInfo
3. Delete all the files in the above folder.
4. Start the Symantec Endpoint Protection Manager service
5. Update the policy on the client.