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Color Code Comments in an Incident Made by a Guest

Created: 10 Jun 2008
johnquinn's picture
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I came across an interesting little modification that I thought I would share. Perhaps some might find this useful.

I discovered a way to color code the comments made by Guest users in incidents.

You create an incident rule it would look something like this:

When actually entering the properties for the comment color, it will look like this:

Of course you can use whatever color you choose.

When the incident posts to the Helpdesk, the result of the comment looks like this:

This could be useful where the Guest makes additional comments into the incident and they would stand out from the worker comments.

Just something I thought was rather neat.