Myself Ajeet Kumar, Technical Support Engineer. Our Organization is No.1 Partner with Symantec in India for last 8 years in a Row. We are Platinum Level partner of Symantec. Our organization Core Business line is Technical Services, Network Security, Non-Security Solution, Storage, Back-up & Recovery Solution and Infrastucture Management. We have largest corporate customers in India.
I am working as Resident Engineer at client office. I am handling Nine SEPM servers in different locations in India. My day to day activity is Update the servers, monitoring the servers, generating the reports, Contact Symantec technical support for new issues. Resolve the client issues.
My client is very happy because SEP is not only Antivirus. My client like mostly USB control, Application control, Remote deployment facility. So no more investment for another softwares.
I am accessing other unit’s SEPM consoles through remote console on single PC. So no need to log in each servers.
Some issues we faced but we got good support from symantec.