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Connect November Update

Created: 18 Nov 2009 • Updated: 14 May 2014 • 12 comments • Page Views: 6
.peter's picture
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The Connect team has been very busy the past month - I wanted to give you a quick update on what's new and what's coming next:

New Communities:

In late October we launched the new Partner community and just today we are introducing a new Developer community.  You can read more about these communities by visiting their respective community landing pages.  If you are a Symantec Channel partner or Developer jump in the conversation!

Faster Performance:

This week we completed a major hardware upgrade on Connect.  We've essentially tripled the infrastructure supporting the service.  You should see faster browsing and faster search results.

New Features:

We've tweaked dozens features on Connect, but a few notable changes are:

  • Updated Group landing pages
  • One click subscribe/unsubscribe from group email notifications
  • Tweaks to the email notification template

So what's next?  

We're already hard at work on a number of improvements, including:

  • A dramatically improved and simplified form for adding new content.
  • A redesigned blogs area
  • Full interface localization into French and German (other languages coming soon)
  • Adjustments to the "activity feeds" that will make it easier to follow what has happened in the community.

That's about it for now.  Let us know what you think of the changes and anything else you want to see added.  I should also mention that we are closely monitoring the "Ideas" section and have features in the works for several of the top ideas.  Stay tuned.

.peter & the Connect community team.

Comments 12 CommentsJump to latest comment

Andreas Martin's picture

"This week we completed a major hardware upgrade on Connect.  We've essentially tripled the infrastructure supporting the service.  You should see faster browsing and faster search results."

Defnetly NOT. I get timeouts  all the time.

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ShadowsPapa's picture

Agreed. I get constant time-outs, server not available, and it's infinitely slower. I do a page refresh and it takes at least 10 seconds and often instead of a refresh, I get kicked back to the intro page and once again have to navigate back into the Security (SEP) forums area.
In fact the email alerting me to Andreas' message came at the time I made a refresh and got kicked back after several seconds, so the timing was ironic and I felt I had to reply!
Seriously, it's worse than it was, say, a month ago - a lot slower, constant errors and time-outs. In fact, these forums are not usable at all from home.
The latency with satellite connections doesn't agree with these forums at all, so unless I'm at work on a very high-speed connection, I can't even visit the connect neighborhood, which is sad for me as there's much I could do in my spare time.
There's just too much overhead for the connect area to be useful unless you have very high speed broadband.
I pity folks on dial-up and satellite.
And the kicker is - you folks who are NOT in the states will say "what's up with this guy, it's fine" - because Asia and other areas have FAR FAR better connectivity than most of the U.S. and that's a fact. So folks who develope outside of the U.S. have no idea what they are doing to us when they put tons of huge images and a lot of overhead into a web site.
For some reason, though, connect has always been the slowest of the slow sites I use at work, and is literally unusable at home.
I'm on Hughesnet at home................

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Andreas Martin's picture

We have a 72Mibt (!) connection here.

And it is the SLOWEST site (maybe together with the one from AUSUS) I can browse :-(

Can anyone please explain me HOW the email notifations wokr. Sometimes I get a mail sometimes not ....

@shadow
... like the cat :-)

-andreas

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Kevin's picture

Hi guys,

We did just complete a huge infrastructure upgrade but, as developers, you know that upgrades often require some tuning and tweaking.

We thought we had all the servers talking to each other (in a civil manner) yesterday afternoon but this morning we're seeing some unacceptable lag times.

I'm confident we'll get these issues worked out.

Thanks for your patience.

Kevin

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Kevin's picture

One of our developers found a problematic query in the slow query log. He added an index to the table in question and the database seems to be performing much better.

Of course, we'll keep monitoring as the day goes on.

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ShadowsPapa's picture

bread-crumbs broken, too. Now when I view a post or thread, there's no working link above that message to take me back to the security forums where whence I came..........

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Kevin's picture

Hi ShadowsPapa,

Are you still not able to see the breadcrumbs on a forum post?

I not, can you send a URL and (if possible) a screen capture so we can investigate.

Thanks,
Kevin

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ShadowsPapa's picture

OK - it appears to work this time. Before, it simply left me on the post page, didn't take me anywhere. Now it does.

Might make some folks take a second look since the appearance has changed:

Old look - more descriptive - specifically antivirus, endpoint protection->
breadcrumbs-old.jpg

New look - more generic - does it take me to SEP/AV or some other security?->

breadcrumbs-new.jpg

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Kevin's picture

Looks like the breadcrumb issue was one with a mixed up configuration.

It should be fixed now.

Thanks for supplying the screen captures. They helped us get at the root of this one.

Kevin

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ShadowsPapa's picture

Cool - I was in the forums again checking a post and noticed that the breadcrumb looked familiar, so popped back here to see if there was a new post about it - yup!
(not yet received the email about your post here, but perhaps those are only sent every hour or so)

Working just fine now!

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Kevin's picture

Looks like the index we added to the database this morning has helped improve performance. We still have much more tuning to do.

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