Connect November Update

"This week we completed a major hardware upgrade on Connect.  We've essentially tripled the infrastructure supporting the service.  You should see faster browsing and faster search results."

Defnetly NOT. I get timeouts  all the time.

Agreed. I get constant time-outs, server not available, and it's infinitely slower. I do a page refresh and it takes at least 10 seconds and often instead of a refresh, I get kicked back to the intro page and once again have to navigate back into the Security (SEP) forums area.
In fact the email alerting me to Andreas' message came at the time I made a refresh and got kicked back after several seconds, so the timing was ironic and I felt I had to reply!
Seriously, it's worse than it was, say, a month ago - a lot slower, constant errors and time-outs. In fact, these forums are not usable at all from home.
The latency with satellite connections doesn't agree with these forums at all, so unless I'm at work on a very high-speed connection, I can't even visit the connect neighborhood, which is sad for me as there's much I could do in my spare time.
There's just too much overhead for the connect area to be useful unless you have very high speed broadband.
I pity folks on dial-up and satellite.
And the kicker is - you folks who are NOT in the states will say "what's up with this guy, it's fine" - because Asia and other areas have FAR FAR better connectivity than most of the U.S. and that's a fact. So folks who develope outside of the U.S. have no idea what they are doing to us when they put tons of huge images and a lot of overhead into a web site.
For some reason, though, connect has always been the slowest of the slow sites I use at work, and is literally unusable at home.
I'm on Hughesnet at home................

Hi guys,

We did just complete a huge infrastructure upgrade but, as developers, you know that upgrades often require some tuning and tweaking.

We thought we had all the servers talking to each other (in a civil manner) yesterday afternoon but this morning we're seeing some unacceptable lag times.

I'm confident we'll get these issues worked out.

Thanks for your patience.

Kevin

One of our developers found a problematic query in the slow query log. He added an index to the table in question and the database seems to be performing much better.

Of course, we'll keep monitoring as the day goes on.

bread-crumbs broken, too. Now when I view a post or thread, there's no working link above that message to take me back to the security forums where whence I came..........

Hi ShadowsPapa,

Are you still not able to see the breadcrumbs on a forum post?

I not, can you send a URL and (if possible) a screen capture so we can investigate.

Thanks,
Kevin

OK - it appears to work this time. Before, it simply left me on the post page, didn't take me anywhere. Now it does.

Might make some folks take a second look since the appearance has changed:

Old look - more descriptive - specifically antivirus, endpoint protection->

New look - more generic - does it take me to SEP/AV or some other security?->

Looks like the breadcrumb issue was one with a mixed up configuration.

It should be fixed now.

Thanks for supplying the screen captures. They helped us get at the root of this one.

Kevin

Cool - I was in the forums again checking a post and noticed that the breadcrumb looked familiar, so popped back here to see if there was a new post about it - yup!
(not yet received the email about your post here, but perhaps those are only sent every hour or so)

Working just fine now!

Looks like the index we added to the database this morning has helped improve performance. We still have much more tuning to do.