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Connect Updates: New Anti-Spam Functionality

Created: 12 Jul 2011 • Updated: 14 May 2014 • 17 comments • Page Views: 8
Kevin's picture
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We've just finished installing the Mollom* spam filtering module on the Connect Production server. Here's how it works:

  1. If a user submits legitimate content, it is scanned by the Mollom service and is allowed to post as normal.
  2. If a user submits content with a questionable word or phrase that the Mollom service is unsure of, the user is presented with a captcha challenge before content can be submitted.
  3. If a user submits content that the Mollom service flags as spam, the content is saved for an editor to review.

Here are a few things I like about this module:

  • Content submitted by users like Trusted Advisors and Employees is exempted and bypasses the Mollom scan.
  • Mollom catches spam *before* it's published and sent out via our notifications system.
  • It works with all languages.
  • If you can't read the visual captcha, you can listen to an audio version.
  • We can add our own words or phrases to our filter -- to supplement the millions already identified as spam by the Mollom service.

*Mollom is currently protecting 46,555 active websites. The average efficiency is 99.96%. This means that only 4 in 10,000 spam messages were not caught. Mollom has caught 479,883,056 spam messages since it started. On average, 86% of all messages on the Internet are spam.

Comments 17 CommentsJump to latest comment

TonySterling's picture

Thanks Kevin!  That is freakin' awesome news indeed!

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riva11's picture

Great news Kevin! Thanks for this interesting feature.

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Kiran Bandi's picture

Great Feature. But still some spam messages got published in BE forum..

Look here: https://www-secure.symantec.com/connect/forums/job-uses-different-media-set

Regards...

EDIT: Yes, those are disappeared now...

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Andy Welburn's picture

to buy from dodgy web-sites?!

But seriously, great news.

"Report to Mollom" available to all or just TAs, TSs & SEs etc?

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Kevin's picture

It looks like "Report to Mollom" is available to all authenticated users.

We'll have to see if that works ;)

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TonySterling's picture

I tried it on a few that post that were already on hold, they had the red dotted outline.  Looks pretty cool and that it will actually learn what is spam based on that.

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Kevin's picture

The "report to Mollom" link is only visible to priviliged users ... which makes me feel better.

Kevin

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Kevin's picture

Hi all,

In order to "train" our spam filter, if you do see published spam on the site, please send me a PM or an email (or a link to the offending post) so we can add the pattern to our blacklist.

Thanks!
Kevin

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EdT's picture

Truly an excellent development. Good work Kevin and dev team!!

If your issue has been solved, please use the "Mark as Solution" link on the most relevant thread.

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ianatkin's picture

Very pleased here too. Big thumbs up!

Ian Atkin, IT Services, Oxford University, UK

Connect Etiquette: "Mark as Solution" those posts which assist you most in resolving your problem, and give a thumbs up to useful articles and downloads

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Suhaib's picture

If a user submits content with a questionable word or phrase that the Mollom service is unsure of, the user is presented with a captcha challenge before content can be submitted.

My reply to the post Grayed out "Include Private Key(s)" was certainly void of questionable word or phrase but was still challenged before submission. Any ideas as to why?

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pkh's picture

Great work!  Thanks.  Now I have less to clear from my mailbox.

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Riaan.Badenhorst's picture

Hi Kevin,

This is a nice feature. I was certainly getting irritated by the Nike offers but is it possible to add more users to the SAFE list, not just TA's. I've been posting my butt off for almost a year now and I'm not a TA. But thats another story :P

Hmmm, and the fact that I said Nike just now, oops did it again, will mean I'm going to have another verification to perform.

Some of us are here to add value, and dont want to be hassled to do it :)

Regards,

Riaan Badenhorst

You need an OpenVision to see the truth about Backups. Restores are a plus. But that's just Semantics ;)

ITs easy :)

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mclemson's picture

So happy!

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

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AngelD's picture

Great implementation!, now I can stop getting spam from our mail-server about spams :)

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Tom Mc's picture

I've seen several of these red dash lined posts in the PGP forums, and none of them have appeared to be spam, including the latest of unable to decrypt file with pgp 10 . 

Is the post viewable by all forum members, and able to receive help from all members?

Is there a way that I can clear this?

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

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JHeaton's picture

I'm asked to fill in the captcha on every single post I make.  Whether it is a new question, or a reply to someone trying to help me.  Any ideas why, and what I can do to change it?

I love the forums, but it's extremely annoying to have to fill in the captcha on every single posting... :(

NBU - 7.1

OS - Server 2K8R2

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