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Connect with us for Symantec Endpoint Protection Technical Support.

Created: 20 Aug 2013 • Updated: 20 Aug 2013 • 2 comments
Mithun Sanghavi's picture
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My name is Mithun Sanghavi and I am part of the Technical Support organization at Symantec. I’m sure you have had a few “How do I..." or "Where can I find...?” kind of questions about Symantec Endpoint Protection. This blog is to assist Symantec Endpoint Protection users with answers to these questions.

First off, I want to introduce you to SymWISE. This is our new product support knowledge base. It is available for our users and partners. This system is an online resource for support information for all Symantec products. SymWISE is one component of a larger effort to provide online resources and self-service options for our users and partners.

Content includes:

  • Best practices
  • Downloads
  • How to instructions
  • Technical product information
  • Troubleshooting tips

SymWISE features a search engine to help you find the information you need for any Symantec product. This article will help you navigate SymWISE

Symantec Endpoint Protection Team has deployed a team of Tech Support Engineers who work via social media to find our users who need assistance.

You can find us on Twitter at

I am available on other forums as well.

I also urge you to check out the Symantec Connect Forums. This is where members of our development and product management teams as well as other Symantec users gather to discuss all things related to their solutions. You can find us inside Connect at

SymWISE is just one place to find the information you need. My team is another. Do not hesitate to contact me here or the venues above with any questions you have about Symantec Endpoint Protection.

You could also Create a case with with Symantec Technical Support Team. Check this Article below:

How to create a new case in MySupport

Phone numbers to contact Symantec Technical Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers:

Hope that helps!!

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Bill-F's picture

Tonight (4/26/2014) SEP Live Update on a  on my unmanaged workstation ran contiinuiously for several hours. Unusual behavior that aroused attention. I used Performance Monitor to check network traffic and found remote addresses, (both to port 445), and (to port 80) in use.

Whois reports that the first 2 IPs belong to Search Guide inc, which has a connection to Peer 1 Inc. The third IP is AKAMAI. Not Symantec. Now concern is aroused

The connection ended with SEP client reporting Definitions are Current, with one new def., virus April 26 r1..

The update was delivered, so connection to Symantec must have been achieved. But the IPs, and the unusually long duration of the connection, don't fit. Redirection, Man in middle?

Has anybody seen this pattern before? Thanks in adance for responses.




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JUSTICE's picture

@Bill-F I believe this should be addressed in a Symantec connect forum for proper visibility. But the keyword you stated was "unmanaged" which means your SEP/SEPM admin does not have enforcement over this endpoint. If Network Threat Protection (NTP)(*) is a protection feature on your endpoint, you can look at the Network Activity Tool (NAT)(**) to correlate and connect the dots for the detailed information. My advice and recommendation is to talk with your corporate IT Security in re this. The keyword again you used was "unmanaged" which is a game changer for SEP endpoint policy enforcement, remediation, network analysis of packets/traffic through the SEPM

* Your SEP/SEPM admin would be able to assist with the two (2) components of NTP which one is (i) the Firewall rules and (ii) the IDS/IPS Signature(s) component.

** See

Marcus Sebastian Payne
"So cyberspace is real. And so are the risks that come with it."
- President Barack Obama

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