Video Screencast Help
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Creating Screencasts for Symantec Connect

Created: 08 Jul 2014
Kimberley's picture
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Are you interested in publishing how-to videos and screencasts on Symantec Connect? Video demos and screencasts are great ways to share information with the community, earn rewards points, and they're just plain fun to create!

Creating/Exporting Your Video File

Once you submit your video to the Symantec Connect team for publishing, we go through a series of encoding steps in order to publish your video using the streaming Symantec video player, and can run into encoding issues depending on the codec you used to produce your final file (see Wikipedia for a great explanation of codecs).  Here are some tips and suggestions from the Symantec video team:

Whenever possible we recommend 1280x720px as the best resolution for support as this conforms to the 16:9 ratio of the vast majority of Brightcove and YouTube players (and laptops screen, etc.). This resolution also keeps the text/icon quality from breaking down on screen shots over higher resolutions. 

When exporting your video, 1920x1080px 10mbps or 1280x720px 5mbps is ideal, though many programs (Camtasia, etc.) will only output far less. For screenshot videos the bitrates can be much lower and still be fine visually. It's usually best to focus on resolution over bitrates.

Although H.264 MP4/MOV formats are recommended, we can accept many different formats/wrappers (WMV, AVI, MPEG, etc.).

Providing Video to Symantec Connect

Once you have your video created, you'll need to Create a video page on Connect, add a title and description that will make people want to watch it, attach your video the page, and then submit.

Your video will need to be reviewed by the technical team, and then be encoded. Please allow 3-5 days.

Thanks for your contributions to the community!