Customizing Your Knowledgebase by Replacing the "AKB"

If you're not crazy about your helpdesk tickets sporting the "AKB" (Altiris Knowledge Base) moniker, here's how to squeeze into the database and change the acronym to something that's more suitable for your organization, like, maybe, PEBCAK?

- Open your SQL Server

- Open your "Altiris_incident" database :

Click to view.

- Open "Tables"

Step 1

1. open "dbo_kb_article"
2. select "article_number"
3. make "modify" on "article_number"
4. Indicate
   • Datatype : nvarchar
   • Default Value or binding : (N'YOURCUSTOMNAME')

Step 2

1. open "dbo.kb_article_next_number"
2. select "next_number"
3. make "modify" on "next_number"
4. Indicate
   • Datatype : nvarchar
   • Default Value or binding : (N'YOURCUSTOMNAME')

Step3

1. make "Save"

You're finished!

Create a new article in your knowledge base and enjoy it with your custom name...