If you ever have a question of whether or not your data is actually getting into the SEPM, a good first place to check would be in the following location: Depending on your install directory (mine is D:\) navigate to \Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\agentinfo. This is where information enters the SEPM from the clients. You should be able to watch data come in and out of this folder. There should only be a handful of files (at most) in this location. This is a very helpful troubleshooting step when there is concern about getting data from the clients into the SEPM. Believe it or not, a repair on the SEPM can get data flowing again if you are having this issue. Remember never install a Maintenance pack without installing the cooresponding Maintenance Release first, even if Symantec Support tells you to. ie, install MR .4000 before installing MP .4014. Seems very basic, but this can easily happen when attempting to fix an issue on a previous version.