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Database System Error encountered when browsing Exchange 2007 mailboxes that are part of VMWare Application State Capture backup

Created: 29 Aug 2013
Wiriadi Wangsa's picture
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If you encounter the above-mentioned error, the first thing to check is client's ncflbc log. To obtain it, simply run:

<install dir>\Veritas\NetBackup\bin\vxlogview -p 51216 -i 351 -t 01:00:00 > C:\temp\ncflbc.log

Change -t value to how far back you want to grab the log for. In this case it's up to 1 hour ago.

Then see if you get this error:

24/07/2013 11:08:13.574 [[fsys\jet] ] <from Producer> STARTING RESTORE MAP: ! SOURCE PATH: C:\Program Files\Veritas\NetBackup\Temp\IMG000001! TARGET PATH: C:\Program Files\Veritas\NetBackup\Temp\IMG000001! (../BEDSContext.cpp:164)
24/07/2013 11:08:13.574 [[fsys\jet] ] <from Producer> RSTMAP[0] - >>>> C:\Program Files\Veritas\NetBackup\Temp\IMG000001\Mailbox Database.edb! (../BEDSContext.cpp:164)
24/07/2013 11:08:24.808 [[fsys\jet] ] <from Producer> ### [DbInstance::RecoverDb] - JetInit3 ... (-582) (../BEDSContext.cpp:164)
24/07/2013 11:08:24.840 [[fsys\jet] ] <from Producer> Recovery FAILED - ERROR::RC = -582 - <n/a>! (../BEDSContext.cpp:164)
24/07/2013 11:08:24.855 [[fsys\mb2] ] <from Producer> using EDB Provider for Browse/Backup.! (../BEDSContext.cpp:164)
24/07/2013 11:08:24.855 [[fsys\mb2] ] <from Producer> m_lpMAPISession->Logon returned 80004005 (../BEDSContext.cpp:164)
24/07/2013 11:08:24.855 [[fsys\mb2] ] <from Producer> OPEN DATABASE FAILED: <n/a> (../BEDSContext.cpp:164)
24/07/2013 11:08:24.855 [[fsys\mb2] ] <from Producer> MB2_Chgdir:Logon returned e000fea9 (../BEDSContext.cpp:164)
24/07/2013 11:08:24.855 [Folder::start()] FS_ChangeIntoDDB() Failure! (0xE000FEA9:The Backup Exec data store encountered a problem during the operation. See the job log for details.) (../Folder.cpp:331)
 

If yes, you can try modifying the pre-freeze-script.bat as follows:

Go to the following locations:

C:\Program Files\Symantec\Backup Exec\BE VSS Provider\
C:\Windows\

And make a backup copy of the following file: pre-freeze-script.bat

Edit the original file and add the following switch: -skipprovidercheck

on each occurence of BeVssRequestor.exe" -pre2 -logscreen

For example: Symantec\Backup Exec\RAWS\VSS Provider\BeVssRequestor.exe" -pre2 -logscreen -skipprovidercheck

If in doubt, please contact NetBackup support!