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Endpoint Management Community Blog

The details.

Created: 18 Feb 2013 • Updated: 19 Feb 2013 • 3 comments
Tim.Jing's picture
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To create a good product it requires lots of talent, great team work, and really good communication. To have a great product, the entire team needs to be focused and driven.

Up to this point, Symantec has some of the best sales people, a good Sales Engineering group, decent technical support team, but where is the communication with the Dev group? How come we never hear from those guys? Are they locked away and not getting the feedback from the users?

This will be our 7th week with the Symantec SMP 7.1 MP1 product, and while 90%+ of the suite is working or workable, we continue to have imaging issues. While i'm optimistic that Symantec has the resources to resolve our issues, it's rather unfortunate that the basic functions do not work out of the box. At least not reliably, which their 6.x version did without any issues. 

So moving on to next week, focusing on the same imaging issue, but with more detailed problems:

1. Deploy Anywhere will cause a halt after domain join, and when the user clicks on the GP enforced eula a reboot happens, then everything works ok. Even though the job shows as complete in the console. This is sporadic with a majority of the machines acting this way and maybe 10-20% will complete the jobs and functions like it should and leaves the system at the Ctrl+Alt+Del screen.

2. Deploy Anywhere's GhostUser account configures it's self as auto logon. So every reboot the machine logs on to this user account. Huge flaw.

3. Odd driver issues where our HP 6200 Pro desktops will not image if Deploy Anywhere is enabled.

4. Imaging new or F8 machines requires a Delta Resource Update. Un-acceptable work around in production.

We have the full engagement of the Symantec DS group and one of the best Support Engineer working with us full time, maybe it's time to hear it from the Dev guys? 

Where are the wizard behind the cloak? Hopefully not outsourced?

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BugTastic's picture

Currently on v7 looking to upgrade to latest v7.1 this month due to nightmare delpoyment solution. By the sounds of it things dont seem much better.

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Tim.Jing's picture

JoeShmo, if your upgrade goal is DS then I'd wait.

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BugTastic's picture

The problem is that v7.0 is so unreliable. I have sites constantly having problems deploying machines. There is no information when 7.5 will be available. I think we've waitied long enough. I've even started testing 7.1Sp2 and hitting problems. Its not good!

Joe.

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